May 8, 2024
Has your Account Recovery post not been answered? Read below:
Announcement
Hello,
Welcome to the Google Account Help Community.
If you have been redirected here, and you are having issues related to recovering your Google Account, please start your account recovery process here.
If you were unable to successfully recover your account on your first attempt, we encourage you to keep trying. Visit our Help Center to Learn more about the Account Recovery process and read these tips on how to increase your chances of successfully recovering your Google Account.
Tip: Guidebooks can help you learn how to recover your Google Account if you’re still unable to sign in.
Please review this post thoroughly before creating a new post in the community seeking further assistance. If you are creating a new post in the Community, please provide the following information to ensure that our Product Experts can understand your issue and help you accordingly.
What type of details should be included?
A description of the issue and the events that led you to lose your account access. The exact sequence of troubleshooting steps you went through, and your response to them, along with the following details.
- Are you able to access the “Manage My Google Account” page?
- What security challenges are you being prompted to identify/verify while in the Account Recovery process?
- Have you attempted to recover your account from a different device? Tip: Try a device that you have previously used to successfully log’’ in to your Google Account.
- Have you attempted to identify/verify your recovery options (if added)?
- Were you offered the “Try another way” or “More ways to verify” option?
- Were you prompted to enter a contact email address? If yes, did you provide one and verify it with the code?
- What was the last message/email you received from Google after the Account Recovery process?
For your safety and security, do not share your email address in the post or in any screenshots. Do checkout Important - Before posting in Google Account Help Community (PII Guidelines) for more details.
Best,
Accounts Team
Accounts Team
Details
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Last edited Aug 16, 2024