Mar 29, 2022

Hello sir,I have lost access to my google account and want to recover it.

I have tried to recover my google account at google recovery email site and i was providing as much details as i can but the account has two step verification and the recovery email is on the same account which i want to recover. I need some help please. 
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Recommended Answer
Mar 30, 2022
Hello, 
 
Account recovery is the only option provided by Google to recover your account; Google does not provide other options. Hence, if you want to recover your account, you will have to go through account recovery.
 
Before going through account recovery, make sure to take note of the recommended steps you need to follow when going through account recovery:
  • How to recover your Google account: https://support.google.com/accounts/answer/7682439
  • Tips to complete your account recovery: https://support.google.com/accounts/answer/7299973
  • For additional info, you may also check this article: http://gmailaccountrecovery.blogspot.com/.
  • Kindly use account recovery from previous logged in location/ip address and used device for your Gmail/Google account as Google will also check it in the backend.
    • Try to clear your browser cache or use a different browser from the same location and used device as well. 
  • If you are unable to provide one of the verification details such as 2sv or backup code or recovery phone or email address, you may skip it by selecting "Try another way" in account recovery.
  • If you cannot provide any of the requested recovery details and unable to use account recovery from previous logged in location and device, the account probably will not be recovered or lost. There are no other options. 
Kindly use account recovery with the recommended steps highlighted in the help articles above. The link for account recoveryhttps://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin
Diamond Product Expert The Lady from UNCLE recommended this
Helpful?
Recommended Answer
May 23, 2022
Hello,
 
If you have completed the account recovery and received a reply that the account cannot be recovered, there is nothing else I can do to assist as Google has rejected your request to regain access to that account. Google does not provide any further options to recover that account (in other word, the account is lost).
 
You may try to go through account recovery again once every few days. Before you go through another account recovery, you might want to check the help articles in my first post for recommended steps and tips to complete account recovery. 
 
Account recovery is the only option provided by Google. If you are unable to complete the account recovery, then the account can not be recovered/lost.
Diamond Product Expert The Lady from UNCLE recommended this
Helpful?
Recommended Answer
Mar 31, 2022
Hello,
 
You might have attempted account recovery many times in the last 24 hours. Try to wait for one week before attempting another account recovery (do not attempt to sign in or submit account recovery during the one week period). 
 
After you wait for one week, kindly use the account recovery: https://accounts.google.com/signin/recovery from previous logged in location/ip address, used device/computer for the account as Google will also check those in the backend when you go through account recovery. Try to clear your browser cache or use a different browser from the same location and used device as well. 
Diamond Product Expert The Lady from UNCLE recommended this
Helpful?
All Replies (13)
Recommended Answer
Mar 30, 2022
Hello, 
 
Account recovery is the only option provided by Google to recover your account; Google does not provide other options. Hence, if you want to recover your account, you will have to go through account recovery.
 
Before going through account recovery, make sure to take note of the recommended steps you need to follow when going through account recovery:
  • How to recover your Google account: https://support.google.com/accounts/answer/7682439
  • Tips to complete your account recovery: https://support.google.com/accounts/answer/7299973
  • For additional info, you may also check this article: http://gmailaccountrecovery.blogspot.com/.
  • Kindly use account recovery from previous logged in location/ip address and used device for your Gmail/Google account as Google will also check it in the backend.
    • Try to clear your browser cache or use a different browser from the same location and used device as well. 
  • If you are unable to provide one of the verification details such as 2sv or backup code or recovery phone or email address, you may skip it by selecting "Try another way" in account recovery.
  • If you cannot provide any of the requested recovery details and unable to use account recovery from previous logged in location and device, the account probably will not be recovered or lost. There are no other options. 
Kindly use account recovery with the recommended steps highlighted in the help articles above. The link for account recoveryhttps://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin
Diamond Product Expert The Lady from UNCLE recommended this
Mar 30, 2022
How can i verify its my account without two step verification of gmail account 
Mar 31, 2022
Hello,
 
If you are unable to provide one of the verification details such as 2sv or backup code or recovery phone or email address, you may skip it by selecting "Try another way" in account recovery.
 
Kindly follow the instructions in my previous reply to try to recover your account.
Mar 31, 2022
It tells me to try again later

Recommended Answer
Mar 31, 2022
Hello,
 
You might have attempted account recovery many times in the last 24 hours. Try to wait for one week before attempting another account recovery (do not attempt to sign in or submit account recovery during the one week period). 
 
After you wait for one week, kindly use the account recovery: https://accounts.google.com/signin/recovery from previous logged in location/ip address, used device/computer for the account as Google will also check those in the backend when you go through account recovery. Try to clear your browser cache or use a different browser from the same location and used device as well. 
Diamond Product Expert The Lady from UNCLE recommended this
May 23, 2022
You are going off topic. My only problem is with the two step verificatin in the end. It asks for a verification code that is sent to the same gmail account i want to recover. 
I have tried all the steps you have insisted to me. 
Recommended Answer
May 23, 2022
Hello,
 
If you have completed the account recovery and received a reply that the account cannot be recovered, there is nothing else I can do to assist as Google has rejected your request to regain access to that account. Google does not provide any further options to recover that account (in other word, the account is lost).
 
You may try to go through account recovery again once every few days. Before you go through another account recovery, you might want to check the help articles in my first post for recommended steps and tips to complete account recovery. 
 
Account recovery is the only option provided by Google. If you are unable to complete the account recovery, then the account can not be recovered/lost.
Diamond Product Expert The Lady from UNCLE recommended this
May 23, 2022
Was this a mistake from my side or your side
Your side.  You didn't set-up/maintain recovery options for yourself.  No use blaming others for your "mistake" as you have been doing for over two years now.
May 23, 2022
If you can't solve my problem or assist me then i would like to contact your google employee. 

This is a user community.  No one here can solve your "problem", because it is yours to solve.  Why?  Because you created your "problem" for yourself.

We, your fellow users, do not have Google employees, nor do we have Google employers.
May 24, 2022
Why am i not getting a reply now
Probably because you have had all the answers there are and because you are not the only user asking for help?
May 24, 2022
Hello,
 
Google does not provide live support via phone or email for recovery of @gmail.com accounts. Account recovery is the only option provided by Google. If you are unable to recover the account via account recovery, then the account is lost. Google does not provide other ways.
May 24, 2022
Then why some other guy with the same problem gets helped and i am not
Last edited May 24, 2022
Probably because they understood what they were told and could use it to help themselves.  At the end of the day you created the "problem" for yourself and you have to try and sort it using the knowledge which I can see has been shared with you.  Only you can.  Because Google Account recovery is self-service.
Dec 16, 2024
Sir my gmail account recovery please 
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