I forgot my Google/Gmail password — Frequently Asked Questions

Your account or email name isn't needed here. Nobody but you can use Google's account recovery process.

Without the account password, if you don't have access to both a recovery phone and a recovery email, you probably won't be able to recover the account.

That is no use to Google. You need the phone to receive the recovery code Google sends, so you can input the code into the recovery form.

Any recovery phone or email must be already recorded in the account. It can't be provided during account recovery.

If you forgot your Google/Gmail account name, go here to retrieve it:

You can’t. Google doesn't provide any form of live support for recovery of free accounts. The recovery process is completely automated.

Google will ask you to set a new password when you have proved that you own the account by going through the recovery process here: https://accounts.google.com/signin/recovery

That may happen if you don't have a separate, different recovery email already set up in your account, that Google can send a recovery code to. Google may send the code to the only email address available: your account. That could be useful if you already had it set up to forward its mail to a different, accessible email. It's also possible Google may think you're signed in to the account on a different device. However, if you can't access the code, you won't be able to recover the account.

A message like "You didn't provide enough info for Google to be sure that this account is really yours" or “Google couldn’t verify that this account belongs to you” usually means that you haven't set up enough recovery options (recovery phone, recovery email) in your account for Google to send recovery codes to, or you haven't been able to access the recovery codes sent to those recovery options.

Google no longer uses personal security questions to verify account ownership.

If you see a message "Too Many Failed Attempts” it means you've tried the recovery process too many times in a short period. Wait at least 7 days before trying again, and then try to provide better answers. If you can't provide better or different answers, there's no point in trying the recovery process again. You won't be able to recover the account.

If Google displays a message like "Couldn't find your Google account", there are only two possibilities:

Carefully check the spelling of your account name, including the part after "@".

There's no way to recover a permanently deleted Google account. Also, there's no way to create a new account with the same name. Google account names can never be re-used, so you'll see a message that the name already exists.

If you only recently updated the recovery phone number in your Google account, it will be at least 7 days before Google starts using the new number to verify account ownership. See: Change the phone number on your account & how it's used - Google Account Help

No. Only you can change or update any recovery details in your account, and you need to be signed in to the account to do it. 

You can’t. Google may ask you for a previous password as part of the recovery process, but there’s no way to force the question.

There’s no way to provide any information that Google doesn’t ask for as part of the recovery process. In any case, proving who you are doesn’t prove that you own the account.

The only place to ask for recovery of your free Google/Gmail account is here: https://accounts.google.com/signin/recovery. There are no other options.

Please refer to this Google Account Help Center article: