I forgot my password, lost my device, no phone number/email listed.
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Hello - and welcome to the user community regarding the Google Account.
Very important:
if you reached the help community via a YouTube video tutorial (like "How to recover...100%"), then you should also please take note about this:
The uploader of such videos are more interested in views and subscribers than in really helping you! You should give the video a dislike/thumbs down. If the uploader prompts you to post personal data, or screenshots with such data (this includes email addresses and phone numbers), you should report the video!
The same goes for prepared templates and recommendations via other social media platforms such as Reddit, Facebook, Instagram, "X" (formerly twitter), Discord, etc. Most "helpers" only want your "best" - which is usually your money - and your credentials.
Note that you only reach users like you and me here in the community. No Google employees/staff!
There is no personal support for the free/personal Google Account. You alone are responsible for your credentials and for keeping them "up-to-date". All recovery processes are fully automated.
I recommend that you also read here first. Go direct to the part "Let's Be Realistic" which reads "If you don't have a working recovery e-mail or phone configured, then you probably can't prove ownership and recover the account."
if you had two-step verification, then it might have been been avoided - and that's exactly what the backup codes would have been for, which you should have printed out/stored externally:
Here you can find general information about problems with the 2FA. For example, also about lost or stolen devices:
Here is an explanatory video from a esteemed colleague. I recommend a look:
Google provides only: https://support.google.com/accounts/answer/7682439
Start here:
Here you can find more detailed information and "step by step" instructions:
If you don't get anywhere with this information, especially with the last link, then your Google Account is probably lost.
Friendly advice:
(just in case you missed it the first time)
Please do not post any personal information. That means no email addresses, no phone numbers, even not in screenshots. And that's why you don't see attached screenshots publicly anymore. Only you can see such screenshots - and we product experts can't do anything with email addresses or phone numbers. This is for your own security, helping to protect you against scams/spam/hacking/hijacking.
Thanks for reading - and understanding
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