YouTube

In order to view age-restricted videos, it’s a good idea to verify the age associated with your Google account. You can follow these steps to check your age:

1. Sign into Google+ on your computer.
2. In the left navigation bar, hover over Home and click Profile.
3. At the top, click the About tab.
4. Click Edit in the Basic Information section.
5. Verify your birthday and update if necessary.
6. Click Save.

This does not impact accounts belonging to users who have told us they are minors. Learn more about age requirements on Google's accounts.

Once you verify your age, sign out of the YouTube iOS app and sign back in. You should now be able to watch age-restricted videos.  

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Movies and TV shows on YouTube currently do not work on Chrome for Ubuntu or other Linux operating systems. Please use another supported browser, such as Firefox, to watch your purchases on Linux.

If you still receive an error message when attempting to watch a purchase on another browser, you may need to install a HAL module. Please visit this Adobe help article for instructions on installing the HAL module.

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Not all movies on YouTube are available in HD. If you purchased the HD version of a movie from Google Play you'll still be able to watch on YouTube, but the quality will be SD. You can still watch in HD on a supported Android device.

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There is currently an issue with watching videos from a season pass purchases on the YouTube iOS app. Season passes are not displayed in the Purchases tab of the YouTube iOS app, making individual episodes within those seasons inaccessible.

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We're aware of a problem where large AVI files are being shortened. For example, if you have a 30 minute video, it may be shortened to a 5 minute video. As we investigate, please try uploading your video in a different format.

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If you aren't receiving upload notifications, you may be experiencing a known issue. We're working on this problem, and a fix is on the horizon.

To receive up to date information about this issue, please visit this forum thread.

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If you're wondering why you are unable to make new subscriptions to YouTube channels, it could be due to the fact you already have the maximum number of subscriptions.

YouTube recently introduced a subscription limit. You can subscribe to 2000 YouTube channels. If you're seeing a message indicating that you do not have enough subscribers to subscribe to a new channel, it means you already have 2000 subscriptions and have reached the subscription limit. If you've reached the limit and want to add a new subscription, just unsubscribe from a channel which you don't view frequently, and then you'll be able to subscribe to the desired channel.

In rare cases, if you have a significant number of subscribers, you may be able to have over 2000 subscriptions.

To learn more about subscriptions, please see the following page.

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The option to email a video to all friends is no longer available. The best way to alert all of your friends of a new upload is by posting a bulletin on your Channel page. It will then appear on all of your friends' homepages.

Learn more about Channel bulletins.

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Users have reported three issues pertaining to Recent Activity and Bulletin behavior:

1. Recent Activity items are not deleting as intended.
2. Bulletins are not appearing and remaining live when posted.
3. Your Recent Activity appears in other feeds even when you chose to set their activity as private

We appreciate your patience as we work to resolve this issue. Check here and in the forums for updates.

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For the past few days the friend finding suggestions module on the homepage has not been appearing for users. We are aware of this issue, and we hope to resolve it shortly.

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You may have noticed that your only able to choose from your 100 most recent uploads when posting a video response. Our engineering team is aware of situation and is currently looking into the issue. In the meantime, thanks for your patience.

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There is currently a known issue where videos are being ordered in reverse under the Subscriptions tab (when you click your username, and select "Subscriptions"). This is also the URL youtube.com/my_subscriptions.

As a workaround, please either:

A) Scroll to the bottom of the page under the Subscriptions tab to see the newest videos, OR

B) Set your homepage to view Subscriptions by selecting the Subscriptions tab between "All Activity" and "Recommendations". The videos that appear on the homepage are ordered with newest videos appearing first in the feed, as you may be used to.

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Currently, subscriptions modules are not displaying on channel pages. This will be fixed soon. Thanks for your patience!

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Some of you are having issues watching YouTube Videos. If you can hear audio, but are not seeing the video, you've come to the right place. Please try one, or both, of the following workarounds to temporarily fix this issue:

• Right click on the player > click Settings > Disable Hardware Acceleration > Refresh your Internet Browser
• Try closing your browser and re-load the video

You can also visit our forum post for the most up-to-date information regarding this issue. We also really appreciate your feedback, so please respond to the post with:

1. What do you see: (a black box, white box, a green line, weird colors -- please be specific)
2. Your Operating System (Mac OSX, Windows 7, Windows XP, etc)
3. Internet Browser and version (Safari, Chrome 7, Internet Explorer 7, Opera, etc)
4. Video Card if you know it
5. Adobe Flash version if you know it

Thanks for your patience as we investigate this issue.

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If you have Adobe Flash Player 9.0.115.0 or later installed, read this Adobe article for help.

Find out your version of Adobe Flash Player at http://youtube.com/swf_test.html. (Note: Video will not play)

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Those of you using Internet Explorer may be seeing the following error message when trying to view videos on a channel page:

'Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player.'

Until this is corrected, please:

1. Disable 'Compatibility Mode' in your browser by clicking on the icon to the right of the address bar that looks like a broken page, or by accessing the 'tools' menu
2. Use a browser other than Internet Explorer

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If you're using an Android device with an operating system of 2.2 or higher, you may receive the following error message when playing videos, regardless of whether you are on WiFi or 3G, on HQ or standard quality:

• "There was a problem playing. Touch to retry."

We are currently working on an update for the Android YouTube app v2.1.6 to resolve this issue.

As a temporary workaround, some users have found that rebooting the phone (turning it off, taking out the battery, reinserting and turning the phone back on) fixes this problem and videos begin playing normally again. Or, you can also use our mobile website (m.youtube.com) until the update is released. Thanks for your patience.

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YouTube employs proprietary technology to prevent the artificial inflation of a video’s viewcount by spam bots, malware and other means. We validate views to ensure the accuracy of the viewcount of all videos beginning with the first view. This validation process becomes publicly visible when the viewcount reaches 300. At this point, the viewcount may slow or temporarily freeze until we have time to verify that all further views are legitimate. Rest assured that the views system is working as intended, and that the viewcount will update as soon as the system has verified the legitimacy of the views.

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If the site's not allowing you to comment on a video, it may be because you're attempting to enter HTML, a URL, or special characters. Please keep in mind that YouTube doesn't allow any of those within comments. It's also possible that you've been blocked from commenting on that video or that the user has set their comments to appear once they've approved them.

More info here: Community Help Forums

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Some live streaming users have reported they are unable to insert mid-roll ads at this time. We’re investigating the issue, and a fix is on the horizon.

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When there is delay in your stream, some users may miss the end (up to 30 sec) of your event once you have clicked "Stop Streaming". We suggest monitoring your live event on the YouTube Watch page, and delay stopping the event until after you have seen the end on the Watch page. This will be fixed soon.

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You must disable any ad-blocking extensions or add-ons in order to see this page since they may block any ad-related content.

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There are a number of reasons this may happen, which are all listed here.

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You will need to go into your new AdSense account and grant 3rd-party access to YouTube through your Account settings page under Access and authorization.

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You will need to contact your technical account manager or partner-support@youtube.com with your new AdSense account until this issue is resolved.

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You’ll need to check your inbox for an email from adsense-noreply@google.com to verify why your account may have been disapproved.

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Currently, some of you may see the message "This video is private" when attempting to watch videos in the YouTube Android app. This will be fixed soon. Thanks for your patience!

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In order to view age-restricted videos, it’s a good idea to verify the age associated with your Google account. You can follow these steps to check your age:

1. Sign into Google+ on your computer.
2. In the left navigation bar, hover over Home and click Profile.
3. At the top, click the About tab.
4. Click Edit in the Basic Information section.
5. Verify your birthday and update if necessary.
6. Click Save.

This does not impact accounts belonging to users who have told us they are minors. Learn more about age requirements on Google's accounts.

Once you verify your age, sign out of the YouTube iOS app and sign back in. You should now be able to watch age-restricted videos.  

Report this issue