If a video doesn’t play continuously (it stops and starts while you’re watching), or stops early, try these troubleshooting steps:
- Check your internet connection. You'll need a broadband connection with at least 500 Kbps for the best viewing experience.
- Change the video quality to a lower setting to see if the video begins to load.
- Pause the video. Allow the gray bar at the bottom of the player to load. Try playing the video again.
- If the video still doesn’t load, clear your browser’s cache and cookies and try viewing the video again.
If you’ve completed the steps above and are still experiencing issues, you can try posting a question on our help forum.
