We understand that you have questions about your account and the actions we've taken to protect our advertisers. Below are some of our most frequently asked questions.
- Why was my account disabled?
- Can my account be reinstated after being disabled for invalid click activity?
- My account was disabled and my appeal was denied. Is there any way I can rejoin the program? Can I open a new account?
- My account was disabled for being related to another disabled account. Can you tell me more about this relation?
- Will I still be paid out for my AdSense earnings?
- I've just received my PIN. What should I do with it?
- I want to let another AdSense publisher place their ads on my site. Will this create a problem for their account? Is my site disabled as well?
- If someone related to me creates an AdSense account, will their account be disabled as well?
- Will I still receive tax forms for the payments I've received?
If you have any additional questions regarding invalid click activity, please visit our Help Center topic on invalid clicks and impressions.
Because we have a need to protect our proprietary detection system, we're unable to provide our publishers with any information about their account activity, including any web pages, users, or third-party services that might have been involved.
Google treats invalid click activity very seriously, analyzing all clicks and impressions to determine whether they fit a pattern of use that might artificially drive up an advertiser's costs or a publisher's earnings. If we determine that an AdSense account might pose a risk to our AdWords advertisers, we may disable that account to protect our advertisers' interests.
To learn more about the most common reasons that accounts are disabled, see our top reasons for account closure.
Lastly, as outlined in our Terms and Conditions, Google will use its sole discretion when determining instances of invalid click activity.
We're always willing to work with you to resolve any issues you might have. If you feel that this decision was made in error, and if you can maintain in good faith that the invalid activity was not due to the actions or negligence of you or those for whom you are responsible, you may appeal the disabling of your account.
To do so, please contact us only through our appeal form.
Once we receive your appeal, we'll do our best to inform you quickly and will proceed with appropriate action as necessary. Please understand, however, that there is no guarantee that your account will be reinstated.
Once we've reached a decision on your appeal, further appeals may not be considered, and you might not receive any further communication from us.
We understand your concern about the actions taken against your account. Our actions are the result of careful investigation by our team of dedicated specialists, taking into account the interests of our advertisers, publishers, and users. Though you might be disappointed with our decision, we are unable to reinstate your account.
Please also note that publishers disabled for invalid click activity are not allowed any further participation in AdSense. For this reason, these publishers may not open new accounts.
Lastly, Google does reserve the right to disable an account for any reason, including invalid click activity from any source.
Just as with invalid click activity, we're unable to provide our publishers with any information about relations we find between publishers' accounts. Please understand that we take this precaution with all of our publishers for the sake of protecting our proprietary detection system.
Google reserves the right to disable an account for any reason. If we determine that an AdSense account might pose a risk to our AdWords advertisers, we may disable that account in order to protect our advertisers' interests.
According to our AdSense Terms and Conditions, publishers disabled for invalid click activity may not receive any further payment. The earnings on your account will be properly returned to the affected advertisers.
Please also note that we place stop payments on any outstanding checks for accounts that have been disabled for invalid click activity. We ask that you refrain from depositing any checks you may receive in the future, as your bank may charge fees for depositing a stopped check.
You may disregard the PIN mailing you've recently received, since publishers disabled for invalid click activity do not receive any further payment. The earnings on your account will be properly returned to the affected advertisers.
As you know, AdSense publishers are allowed to place their ads on any site that complies with our program policies and Terms and Conditions. Please note that a publisher's account status may be separate from a specific website's compliance with our policies.
However, if we determine that the other publisher's account may pose a risk to our AdWords advertisers, we may disable it in order to protect our advertisers' interests.
If we determine that a related publisher's account might pose a risk to our AdWords advertisers, we may disable it in order to protect our advertisers' interests.
If you've received a payment from us in the past, you will still receive a tax form from us if necessary. To find out if you should be expecting a form 1099 or 1042-S, please visit our Help Center topic on IRS forms.