If the page has been updated by the site owner, but the out-of-date version is still visible in Google, you can request removal of the cached version from Google's search results. The process can be a little tricky, so make sure you read these instructions closely. (Important: This process applies only to HTML pages. Other files, like .doc files or PDFs, must be completely removed from the website.)
Remove the cached version of a page from Google's search results:
- Go to the Google public URL removal tool.
- Click New removal request.
- Type the URL of the webpage that's been changed (not the Google search results URL or cached page URL). The URL is case-sensitive—use exactly the same characters and capitalization that the site uses. How to find the right URL.
- Click Continue.
- Type a word that appears on the out-of-date cached version of the page, but not anywhere on the live version. This is to help Google understand that the page has changed.
It’s often more effective to type a single word rather than a phrase. Don’t describe the removed content or the changes made; instead, explicitly provide a word that was in the old version but is missing from the new. For example, the cached page might contain your name, which has since been removed from the live version. In this case, don’t tell us that "my name has been removed'; instead, type your actual name ("Sylvia") as it appears in the cached version.
- Click Remove cache.
Submitting a cache removal request can be tricky. Google must be able to verify that the current, updated page no longer contains the problematic material.
Say you've discovered a page stating that "Susan's cats are ugly". The webmaster has updated the site so that it now indicates that "Susan's cats are beautiful." The problem is that the text "Susan's cats are ugly" still appears in the cached page, and is turning up in search results snippets.
You create a URL removal request and include the problematic text "Susan's cats are ugly." Result? Your request is unsuccessful. This is because while the term "ugly" has been removed from the page, the term "Susan's cats" still appears.
Create a new cache removal request that lists a word or term that appears nowhere on the live version of the page. In this case, enter the term "ugly".
Once your request has been processed and Google confirms that the submitted word(s) no longer appear on the page, the search result will no longer show a snippet, nor will the cached page be available. The title and the URL of the page will still be visible, and the entry may still appear in search results for searches related to the content that has been removed, even if those words no longer appear in the snippet. However, once the page has been re-crawled and re-indexed, the updated snippet and cached page can be visible in our search results.