Request Cancellation

Some sellers allow users to cancel orders within the first fifteen minutes after placing an order. Check your account for a Cancel your order button:

1. Sign in to your account at https://wallet.google.com/.
2. Click View Order for the order you'd like to cancel.
3. Click the Cancel your order button in the grey box.
4. Confirm your cancellation by clicking OK.

Google cannot cancel orders on behalf of the seller. You must contact the seller to request cancellation. Sellers may or may not be able to accommodate your cancellation request, depending on their policies. Allow the seller two business days to respond with available options.

Cancelled orders are automatically refunded and cannot be reinstated. Contact the seller for details about your order cancellation and how to re-order.

Manage Cancellations for Declined Cards

If your order was cancelled because your card was declined, you must sign in to your Google Wallet account and update your payment information within seven days.

Once signed in, you can:

• Try to pay with your default card
• Pay with another card
• Update the billing address or expiration date on your default card
• Add a new card

If your payment information is not updated within seven days after the card declines, your order will automatically be cancelled. 

Request Mediation

If the seller has been unresponsive to your cancellation request for more than two business days, Google can mediate by contacting the seller on your behalf. File a claim with our specialists for mediation.

Orders cancelled by sellers

Sellers may cancel orders at their discretion, per their policies. Google does not have additional information about why your order was cancelled; however, if your order was cancelled by the seller, they may include a reason on the order receipt. For specifics, contact the seller directly.

It isn't possible to reinstate a cancelled order. If you'd still like to purchase the cancelled items, try Google Shopping to locate other stores offering the product.

You can help ensure future purchases process smoothly by confirming that the information in your Google Wallet account is accurate. For example, ensure that both the billing and shipping addresses in your Google Wallet account match the addresses on file with your card issuing bank. If it doesn't match, you can always add or edit your billing and shipping addresses.

Confirm Orders Cancelled by Google

Google reviews orders on a regular basis to ensure that they adhere to our Terms of Service. If your order was cancelled by Google, this will be clearly stated on your order receipt. If a seller insists that your order was cancelled by Google, you may request additional details.

For other order-related issues, contact the seller directly.