If you received an email from Google Wallet notifying you about a failed charge, you must update your payment information through the link provided in your email.(Please note that updating your card in your Google Wallet account instead of the link sent in the email will not automatically charge your pending order.)
While updating your payment information for a failed charge, you can:
- Try to pay with your default card
- Pay with another card
- Update the billing address or expiration date on your default card
- Add a new card
Your order will automatically be cancelled if your payment information is not updated within seven days after the card declines.
For Google Play orders placed through a mobile device:
- If your credit/debit card is declined when placing a Google Play order on a mobile device, the order will be automatically canceled. Once your payment information has been updated, you will need to place the order again.
For a credit/debit card that was declined, consider the following issues that users often encounter when making purchases online:
- Enter the entire card number without any spaces or dashes
- Verify your card hasn't expired, and enter the correct expiration date
- Enter the correct Card Verification Code (CVC)
- Google Wallet only sends CVC information to your bank for the initial authorization of your card. To ensure the security of your credit card information, Google does not store your CVC and it will not be sent for all other authorizations.
- Confirm the billing address listed in your Google Wallet account matches the billing address that appears on your credit/debit card statement
Try contacting your credit/debit card-issuer for more information if you're not able to correct the problem after double-checking and re-entering all of your information.
Update New Payment Information
To update your payment information on an existing storage plan subscription:
- Sign in to your account at https://wallet.google.com/manage.
- Click Payment methods along the left side of the page.
- Enter your credit/debit card details and billing address after clicking on New card. Once you've made the desired updates, click Save.
- If you'd like to use this card as your default payment method, click Set as default next to the card.
Greyed-Out Google Wallet Buttons
A grey or inactive Google Wallet button means our service may be unavailable for one or more of the items you're purchasing.
Sellers may grey-out Google Wallet buttons for products that are out of stock, on pre-order, or restricted by our content policies. If you believe the seller has restricted the Google Wallet service in error, we recommend contacting them directly for additional details.
Refunds are automatically returned to the credit/debit card used at the time of purchase. If your bank declines our refund:
- Contact your card issuing bank to determine the reason for the decline
- Sign in to Google Wallet and update your credit/debit card
International Credit Cards
You'll see a message in a yellow box on the Secure Wallet with Google page if a seller doesn't accept payments from a country. You won't be able to place the order with the card on that seller's site.
Accepting credit/debit cards from various countries is determined by the seller. If you believe they have excluded credit/debit cards from your location in error, please contact the seller directly.
If you have a credit/debit card issued in a different country, you can add additional cards to your Google Wallet account at any time.
Still need more help? Feel free to Contact us.