Frequently Asked Questions
I do not have my license information. Can you send it to me?
Prior to contacting our sales support team, please try using our automated license retrieval system to help retrieve your license faster. The license retrieval system can be found here
If you are still unable to locate your license please use the form below to contact our sales support team. Please provide as much information about the license as possible including the registered user name, registered email address, serial number and order number listed on your receipt.
I purchased SketchUp Pro a few hours ago but still have not received my license.
Your SketchUp Pro order is likely under review by the Google Checkout team. This review is for your protection to validate the credit card purchase. Typically these reviews are completed within 6-8 hours, however the review can take longer. If your order is approved, you will receive your SketchUp Pro license shortly after. If your order is cancelled, you will be notified via email and you may retry your purchase via our online store.
If you still have not received your license after 24 hours, please use our license retrieval system here
. If you still do not receive your license, contact our sales team via the form below.
I work on two or more computers, how can I put SketchUp Pro on both machines?
Assuming both machines have the same base operating system, either Windows or Mac OSX, you may authorize SketchUp Pro on those machines provided you are the only user of SketchUp Pro. You may not share your license with other users per the license agreement or have SketchUp Pro open on both machines at one time.
To install SketchUp on a new machine, please visit our Installing SketchUp article
I tried installing my license and it says it's invalid. What do I do?
Please see our help center for additional information which will likely help resolve the issue here.
If the issue persists, please contact our technical support team here.
My new computer has a different platform (Windows, Mac OSX). How can I switch my SketchUp Pro license to work with my new computer?
You can convert a SketchUp Pro license from one platform to another for a transfer fee. Please contact the SketchUp Sales team using the form below.