Search Images Maps Play YouTube News Gmail Drive More »
Sign in

SketchUp

Licensing Pro

Error messages

"Invalid serial number and/or authorization code" or "License Invalid or Invalid Key"

Solution 1 - Alternate authorization method

Typically, this error can be resolved by entering the license an alternate way.

Invalid serial number and/or authorization code - (PC)
  1. Launch SketchUp Pro.
  2. In the Welcome window, click Start using SketchUp.
  3. Click Help > License > Authorize.
  4. Copy and paste your license information into the white Authorization box.
License Invalid or Invalid Key - (Mac)
  1. Launch SketchUp Pro.
  2. In the Welcome window, click Start using SketchUp.
  3. Click SketchUp > License.
  4. Copy and paste your license information into the Authorization box.

Solution 2 - Ensure license matches correct version of SketchUp Pro

Check that your license corresponds to the correct version of SketchUp Pro. You can tell by looking at the first letter of the serial number:

Solution 3 - Ensure license matches correct Operating System (OS)

At this time, SketchUp Pro licenses aren't cross-platform compatible. For example, a SketchUp Pro license for Windows won't work on Mac OS X version of SketchUp Pro. You can tell which version of SketchUp your license supports by looking at the last letter of the serial number:

  • "W" - Windows version of SketchUp Pro.
  • "m" - Mac OS X version of SketchUp Pro
If you need to convert your license to work with another OS, email our Sales team unless you purchased SketchUp Pro through a reseller. In this case, you will need to contact your reseller to convert the license.

updated 10/16/2012

Tell us how we're doing - Answer five short questions about your help center experience

Related