For users to receive email protection, you must add them to a user org in your organization hierarchy. Where a new user is placed in the user organization determines that user’s service settings. Add a new user to the part of the user org that best supports that user’s needs.
Note: If you ordered and activated Postini services online, or if you have received a notification to set up a Postini Billing Account, you may receive an error message if you reach your user limit (the number of user licenses that you've paid for). If this happens, you can can log in to your Billing Account and add user licenses online. For details, see How Do I Order and Add Users?.
Initially during the activation process, you configured one email server with one domain and user org. As your business and organizational hierarchy evolve, you must configure additional email servers, add new domains, and create new user orgs with service settings before adding any new users.
- If the new users’ domain hasn’t been added to the service, add it first (see Add a Domain). Then return to these instructions to add its users.
- If the users should have settings different from the org’s default settings, create a new org for them and tailor its settings (see Create a Group). Then return to these instructions to add the users to the new org.
On the Administration Console’s Home page, click the Add/Delete/Move Users link, just above the System Test links.
On the Add, Delete, and Move Users page, enter addresses of one or more users that should receive filtering. Separate addresses with a comma or put them on a separate line. Each user should already have an email account on your server.
Tip: Enter several users at once by pasting their addresses from a text file or user database.
If the users’ Message Center will be enabled, optionally check Welcome users upon creation.
This sends users a Welcome email right away, containing information they need to log in to the Center. Otherwise, users are welcomed later, during off-peak hours. See Enable the Message Center.
To add users to the same org that contains their domain, leave remaining fields blank.
If instead, you created another org for these users, choose that org from the list at the bottom of the panel.
WARNING: If you’ve added multiple mail servers to your service, make sure the users’ org resides somewhere below the right email config—the one mapped to their server. See Set Up Your Hierarchy.
Click the Add Users button.
Each new user receives service settings from its organization, and default filter levels from the org’s Default User.
Tip: You can add users automatically to an org with Automatic Account Creation, Directory Sync, Web Autocreate, or batch processing. For details, see Add Users Automatically to an Org in the Message Security Administration Guide.