Help home |
My listing has incorrect information.Go through our step-by-step troubleshooters to find Help articles that can assist with your issue. And if we still haven't answered your question, fill out the short form at the end of the questions to get in touch with us. We'll get back to you via e-mail once we investigate.Please note that newly verified listings, as well as updates to your existing listings, will take a few days to appear on Google Maps, even though they show within your dashboard right away. If you've waited a week for your newly verified listing or new information to appear, then please use this troubleshooter.
What are you trying to correct?
Have you tried the Report a problem link from the Maps result containing the problem?
Most reported problems are reviewed within a week or so. Reporting data issues this way is often the best way to have problems fixed. Here's some more information about how to report data issues directly from local results:
Ways to Correct Business Information Sometimes you may see incorrect information with particular businesses on Google Maps; for example, an individual location may have recently closed or a phone number is incorrect. One of the exciting things about maps and geography is that the world is a constantly changing place, and keeping on top of these changes is a never-ending endeavor. It's the sort of challenge we like to take on here at Google, and we want to give you the opportunity to help. After all, the best experts on a place are the people that live there. Read below to learn how you can help make Google Maps a better place. What can I edit?Making corrections to business listings is easy! Here’s what you can edit directly on Maps:
For all other issues you might see (for example: spam, place has another listing, a place is closed, or listings that violate our Business Listing Quality Guidelines), use the Report a problem link to tell us about it.
If you can’t edit a piece of information directly on Maps, you’ll need to report a problem to get it corrected. Here’s a list of reports you can tell us about:
If the Edit or Report a problem link is greyed out or doesn’t exist, this means that you’re not able to tell us about these issues just yet. Don’t worry, we’re working hard to make this available in all countries! To see which edits you can make in your country, visit this list. If you are the business owner, check out this article to see how you can correct specific parts of your listing.
If you have updated your business's information from your Places dashboard and reported the problem from the Maps result or the listing itself, you can either call us or contact us by email by completing this form to specify your correct business information.
Have you tried the Report a problem link from the Maps result containing the problem?
Most reported problems are reviewed within a week or so. Reporting data issues this way is often the best way to have problems fixed. Here's some more information about how to report data issues directly from local results:
Ways to Correct Business Information Sometimes you may see incorrect information with particular businesses on Google Maps; for example, an individual location may have recently closed or a phone number is incorrect. One of the exciting things about maps and geography is that the world is a constantly changing place, and keeping on top of these changes is a never-ending endeavor. It's the sort of challenge we like to take on here at Google, and we want to give you the opportunity to help. After all, the best experts on a place are the people that live there. Read below to learn how you can help make Google Maps a better place. What can I edit?Making corrections to business listings is easy! Here’s what you can edit directly on Maps:
For all other issues you might see (for example: spam, place has another listing, a place is closed, or listings that violate our Business Listing Quality Guidelines), use the Report a problem link to tell us about it.
If you can’t edit a piece of information directly on Maps, you’ll need to report a problem to get it corrected. Here’s a list of reports you can tell us about:
If the Edit or Report a problem link is greyed out or doesn’t exist, this means that you’re not able to tell us about these issues just yet. Don’t worry, we’re working hard to make this available in all countries! To see which edits you can make in your country, visit this list. If you are the business owner, check out this article to see how you can correct specific parts of your listing. Within your Google Places for business account, click the Edit link beneath your listing and use the map inset to place the pin on your correct business location. Be sure to click the Submit link at the bottom of the page to ensure that the pin is properly updated. If you have attempted this and your business's location still does not show correctly after a few days, then you can submit the following form: To flag an image for removal, click the Report inappropriate photo link in the Photos section of the business listing. For any given page, you will only be able to report the photos that you see on that page. So, from the business’s Place Page, you will see at most 5 photos to report. On any of the “more photos” pages, you will be able to report inappropriate photos on a page-by-page basis (a maximum of 20 photos per page). When we get your report, we’ll check whether the image complies with our Terms of Service, and we’ll remove it if necessary. Alternatively, if you are the business owner and you find a photo that you don’t want on your Place Page, check to see whether it’s in your Google Places for business account. If it is, delete it directly from your Google Places for business account by clicking Remove underneath the image(s). If you haven't seen your changes reflected in one week, please complete the following form: What type of review problem are you having?
Can I get a review removed?You can use the Flag as inappropriate link next to a review to report it as inappropriate. We will then check if the review violates these guidelines. Note, however, that Google Places reviews are a forum for users to share both positive and negative opinions. We do not arbitrate disputes and more often than not, we leave the review up. If your business received a review that you don’t agree with, we encourage you to use business owner responses to reconcile the situation with the customer. We know a negative review can be frustrating, but we believe that engaging with a customer to address his or her concerns creates the best environment on Google Places. Criteria for removing reviewsWe want people to get ratings, reviews, and recommendations that are relevant, helpful, and trustworthy. To protect both business owners and customers, we have systems in place that may remove individual reviews that include any of the following:
Sometimes our algorithms may flag and remove legitimate reviews in our effort to combat abuse. We know this is frustrating when it happens but believe that overall, these measures are helping everyone by ensuring that the reviews appearing on Google Places are authentic, relevant, and useful.
You can use the flag icon next to a review on a local Google+ page to have your request reviewed. If you've already done this and have not seen a change on the review you believe is inappropriate, you can complete the following form:
Please note that businesses reported as closed can take several weeks to be removed from Google. If you've reported a business as closed and still see it in Google results after several weeks, you can submit the following form:
Have you tried the Report a problem link from the Maps result containing the problem?
Most reported problems are reviewed within a week or so. Reporting data issues this way is often the best way to have problems fixed. Here's some more information about how to report data issues directly from local results:
Duplicate Business Listings Duplicate listings for a single business can be a problem in either Google search results or in a business owner's Google Places account. There should only be one listing per business location, both in the Google Places account and in search results. If your business appears more than once in your account or in search results, please see the instructions below. Do multiple results for your business appear in Google Maps search results?If so, you can fix it by following these steps:
Are there multiple listings in your Google Places account for the same business location?
When you log in to your Google Places account, if you have multiple listings for the same location, that can be a violation of the quality guidelines. You should avoid having duplicates in your account. Here’s how to ensure you have only one listing per business location:
If you have multiple listings for the same location in different Places accounts, please delete duplicates in all accounts except for one. Duplicate listings in multiple accounts are a violation of our Places Quality guidelines . If there are multiple results for your business in Google’s search results, you can follow these instructions, too. Here’s how to ensure you have only one listing across all of your Places accounts:
Please note that businesses reported as duplicates can take several weeks for us to remove from Google. If you've reported a business as a duplicate and it still appears within Google results, you can submit the following form: |
Help home |
My listing has incorrect information.Go through our step-by-step troubleshooters to find Help articles that can assist with your issue. And if we still haven't answered your question, fill out the short form at the end of the questions to get in touch with us. We'll get back to you via e-mail once we investigate.Please note that newly verified listings, as well as updates to your existing listings, will take a few days to appear on Google Maps, even though they show within your dashboard right away. If you've waited a week for your newly verified listing or new information to appear, then please use this troubleshooter.
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