For in-warranty and out-of-warranty damages, Pixel phones have support options. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
| Start your repair | Send your device for repair | Get status updates |
Start your repair
Important: These steps apply only to the countries and regions listed below. If you're in a different country or region, contact Pixel phone support for repair options.
Countries & regions with mail-in repair optionsMail-in repair is available in:
- Australia*
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- India
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Malaysia*
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Taiwan*
- United Kingdom
- United States
*For Australia, Malaysia, and Taiwan, find your repair partner.
Walk-in repair is available in:
- Canada
- Germany
- India
- Japan
- Singapore*
- Taiwan*
- United Kingdom
- United States
*For Singapore and Taiwan, find your repair partner.
- At the Google Store repair center in a supported country or region, start the repair process.
- You'll need to sign into your Google Account.
- Enter your device's IMEI or serial number and confirm that the IMEI or serial number matches the device that you want repaired.
- Next, in Step 1, select the issues and symptoms that apply to your device, review the issue covered, then select "Next."
Tips:- If the phone has more damages present, repairs can't be carried out only for select damages.
- All the damages to the phone, whether in-warranty or out-of-warranty, must be repaired.
- Make sure to select all damages even if you previously didn’t intend to report them. You'll be charged for any out-of-warranty repairs.
- On "Step 2," review and select your repair option: Walk-In or Mail-In and select "Next."
Tip: Walk-in service is only available in selected countries. - To complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Check warranty status before you start your repair
- Pixel Phones, Pixel Tablet, Pixel Watch: At the Google Store repair center in a supported country or region, start the repair process to check warranty status.
- You'll need to sign into your Google Account.
- Google Nest and Pixel Buds: Repairs are not available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
- Important: The Warranty Helper is currently available in English only.
- Fitbit: Repairs are not available for these devices. To check your device warranty status and options, see File a warranty claim for your Fitbit device.
To learn more about your limited warranty on your Pixel phone:
Navigate to settings 
Find your device identifier
- Learn how to find your Pixel phone's IMEI.
- Learn how to find your Pixel tablet's serial number.
- Learn how to find your Pixel Watch’s IMEI and serial number.
- Learn how to find your Fitbit's serial number.
Send your device for repair
You can choose your preferred repair service. Walk-in service is only available for phones. Before you send your phone in for repairs, back up your data and remove the SIM card. For eligible Pixel phones, you may turn on Repair Mode. Otherwise, factory reset your phone.
Back up your dataOn your device, make sure to back up your data and remove identifiers:
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
If necessary, factory reset your device. A factory reset deletes all data saved on your device. If you can’t factory reset your device before you send it for repair, sign out of your Google Account and they’ll reset it for you.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
Get status updates
- Mail-in:
- Go to the Google Store repair history page.
- At the top right, select Repairs.
- Walk-in: Contact your repair partner.