Orkut

To reset your password:

1. Enter your Google Account email address on the password assistance page and type the the words in the distorted picture.
2. Choose how to get back into your account.

In order to keep your account secure, you can't change your password to a password that's previously been used with your account. If you're signing in from someplace where you normally don't sign in, you might be asked to confirm the email or phone number on your account.

Having trouble resetting your password? Try these troubleshooting tips.

If you still have access to your account If you can’t access your account

Once you've reset your password

We highly recommend following these steps:

• If you use Gmail, check your filters and forwarding settings to make sure your mail isn't being forwarded to an email address you haven't set up.
• Add more recovery options to your account.
• Set up 2-step verification for your account.

If you can't remember your username, follow these steps to retrieve it:

1. Visit the Gmail username-recovery page.
2. Enter your recovery email address in the 'Email' field.
3. Click Submit.
4. Type the letters in the distorted picture in the appropriate field, and click Submit. A list of any usernames associated with that recovery email address will be sent to the address you provided.

If you didn't enter an alternate email address when you created your Gmail address, but you were invited to Gmail, you may be able to retrieve your username by clicking the link in your Gmail invitation.

Enter the recovery email address you think you used to create your account on the password-assistance page and click Submit. Then type the letters in the distorted picture and click Submit again.

Great! Sign in with your username and password.

If you see a message that there are no accounts with the email address you entered, try other email addresses you may have used. If none of these work, it's possible that you made a typo when signing up.

Additionally, you may find some more troubleshooting tips for the following products:

• AdWords
• YouTube
• Google Voice

It's also possible that you do not have a Google Account. You can create an account now.

Make sure that you don’t have caps lock on and that your keyboard is in the correct language.

If these are not causing your issue, visit the password-assistance page and enter your username. Type the letters in the distorted picture and click Submit.

You should receive a password-assistance email at the email address you used to create your account.

Click the link in the email to reset your password. Once you reset it, you should be able to sign in to your Google Account.

1. Check your inbox for an email with the subject line 'Google Password Assistance.'

   If you don't use Gmail, check the inbox of the email address you use to sign in to your account. If you use Gmail, check the inbox of the alternate email address you provided when you signed up for Gmail. If you didn't provide an alternate email address, wait 24 hours and answer your security question.

2. Check your Spam or Bulk Mail folders..

   It's possible that the email we tried to send you was caught by a spam or bulk mail filter in your email system. Look for an email from Google with the subject line 'Google Password Assistance.' If you don't find the email in these folders, add account-recovery-noreply@google.com to your address book, and request another password-assistance email.

3. Still haven't received the email? Contact your email provider.

   If you requested another password-reset link after adding account-recovery-noreply@google.com to your address book or spam filter's whitelist, and you still don't find it, please let your email provider know that you're unable to receive mail from the address account-recovery-noreply@google.com.

Please enable cookies and try signing in again.

Try opening a new browser window. If this doesn't help, clear your cache and cookies.

If you're accessing Google Accounts from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try signing in again. If the problem is still unresolved, please send us your feedback.

Great! Sign in and proceed to use your favorite Google products.

Thank you for using our troubleshooter.

You may be accidentally putting an extra space in the middle of your username.

There are other reasons you may also be getting this error message:

• There's more than one '@' sign.
• The username is longer than 300 characters.
• You're entering '@gmail' or '@yahoo' instead of '@gmail.com' or '@yahoo.com'

If this did not resolve your problem, try refreshing your browser. Then re-type your username or email address.

In most cases, accounts are disabled if we believe you have violated either the Google Terms of Service, product-specific Terms of Service (available on the product page), or product-specific policies. Your account has not been deleted, your data is still intact, and it might be possible to regain access to your account.

Why Google disables accounts

Google wants to ensure that everyone has a chance to safely and securely connect and communicate. To help preserve this environment, Google reserves the right to:

• Suspend a Google Account from using a particular product or the entire Google Accounts system if there is a violation of the Google Terms of Service, product-specific Terms of Service (available on the product page), or product-specific policies.
• Terminate your account at any time, for any reason, with or without notice.

Next steps for disabled accounts

Please start by reviewing the relevant Terms of Service. Then, if you think your account should not have been disabled, please ">contact us.

The page may be refreshing if you're not using one of our supported browsers. Our supported browsers include:

• Google Chrome
• Microsoft Internet Explorer 4.0 and newer
• Mozilla Firefox
• Netscape 6.0 and newer
• Safari 1.2 and newer
• Opera 7 and newer

Make sure you have cookies enabled. If that doesn't resolve the problem, try clearing your cache and cookies.

You may need to add www.google.com to your list of allowed sites.

We're glad this helped. Please sign in to the Google product you'd like to use.

We’re currently only supporting the browsers listed above. Please download one of these browsers to access Google Accounts.

When you turn on 2-step verification, you'll need to use an application-specific password to authorize each desktop application, phone or other device that accesses your account. For example, if you use your Google Account on your Android phone and the Picasa desktop application, you would need to create and use two application-specific passwords.

This process takes a few minutes per application or device, and you only need to do it once per application or device.

If you chose to receive codes by text message, make sure your service plan and mobile device support text message delivery. Delivery speed and availability may vary by location and service provider. If text message delivery is slow, try using the phone call option. If you have a smartphone, we recommend you use the Google Authenticator app.

Other ways to get codes

If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

Each code is only valid for a short period of time. Try using a new code.

In addition, make sure the time on your phone matches the time on your computer. You can also add your account again on your Google Authenticator app, verifying that you correctly entered your secret key.

If none of these options works, you might want to switch your preferences so you receive 2-step verification codes by text or voice message. You can also use a printable backup code to sign in.

Using Google Authenticator in Russia

If you requested multiple codes, only the newest one will work. Keep in mind that it might take some time for the latest code to arrive.

If you are still having trouble, we recommend you change how you receive codes.

If you tried using an application-specific password on a non-browser device or application, double check to ensure that you have entered it correctly.

If your application-specific password is still not working, try going to https://accounts.google.com/DisplayUnlockCaptcha on your phone's browser. Enter your username and password, then type the letters on the screen. Then go back to the application you're trying to access and enter your application-specific password.

If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

Visit our help topic on 2-step verification to troubleshoot your issue.

It’s likely that someone has stolen your account. If you still have access to the email address you use to sign in, visit our password assistance page to reset your password and to prevent anyone else from accessing your account again in the future.

Resetting your password requires you to have set up account recovery options. If you haven’t set up recovery options or can’t use them, a link to the account recovery form will appear at the bottom of the page. You’ll need to fill this out to try to get back into your account.

Once you've reset your password or regained access to your account, we highly recommend following these steps:

• If you use Gmail, check your filters and forwarding settings to make sure your mail isn't being forwarded to an email address you haven't set up.
• Add more recovery options to your account.
• Set up 2-step verification for your account.

It’s likely that someone has stolen your account. If you still have access to the email address you use to sign in, visit our password assistance page to reset your password and to prevent anyone else from accessing your account again in the future.

Resetting your password requires you to have set up account recovery options. If you haven’t set up recovery options or can’t use them, a link to the account recovery form will appear at the bottom of the page. You’ll need to fill this out to try to get back into your account.

Once you've reset your password or regained access to your account, we highly recommend following these steps:

• If you use Gmail, check your filters and forwarding settings to make sure your mail isn't being forwarded to an email address you haven't set up.
• Add more recovery options to your account.
• Set up 2-step verification for your account.

If you’ve turned on 2-step verification, you'll need to use an application-specific password to authorize each desktop application, phone or other device that accesses your account. For example, if you use your Google Account on your Android phone and the Picasa desktop application, you would need to create and use two application-specific passwords.

If you’ve had trouble using an application-specific password on your phone:

1. Go to https://accounts.google.com/DisplayUnlockCaptcha on your phone's browser.
2. Enter your username and password, then type the letters on the screen.
3. Go back to the application you're trying to access and enter your application-specific password.

Request a new recovery code on the password-assistance page. After entering your username and submitting the CAPTCHA, you'll get to the page where you can enter your code. Then, enter the recovery code you received earlier and click Submit.

Note: The recovery code doesn't change, so you can enter the first code you received without waiting for the new code to arrive.

If you're having trouble receiving or using the recovery code, please visit our Common issues page.

Google uses cookies to keep track of whether or not you're signed in to your account. In the past, your @my-domain.com account had its own sign-in cookie, separate from Google Accounts, so you could sign in to both at the same time, from the same browser.

Since Google Apps has moved to a new infrastructure that allows Google Apps users access to many more Google services, it uses the Google Account sign in cookie. This cookie only lets you sign in with one account at a time. If you need to sign in to more than one account at a time, learn how to use multiple accounts at once.

If your Google Apps account is being transitioned while you're already signed in to the account, then you will be automatically signed out when the transition is complete. Thus, you will need to sign back in to access your transitioned account. Once your Google Apps account completed the transition, there are two ways you can sign in going forward:

1. You can use your original Google Apps sign in page to sign in as you had been doing, prior to the transition. For example, visiting http://mail.google.com/a/domain.com
2. You can use the regular Gmail, Google Calendar, Google Docs, etc. sign in pages, such as www.gmail.com or sites.google.com. If you choose to sign in using these sign in pages, make sure to sign in with your full email address. This means you need to enter 'username@my-domain.com' in the 'Email:' field.

Note: If you need help signing in to your domain's specific sign in page, also known as Single Sign-On, please read through how to sign in through Single Sign-On.

If this doesn't work, please contact your administrator.

Not finding the data you used to store in your account? You may have had a conflicting account. To find this data, sign in to your conflicting account.

Signing in to Gmail will not work for your conflicting account. Try signing in at http://www.google.com/accounts.

If you are having trouble accessing your conflicting account, make sure that you are entering the password associated with your conflicting account, not your Google Apps account.

If you have forgotten your password, try going to the password assistance page. On this page, what you enter into the email field depends on whether or not you have already chosen a new email address to use with your conflicting account:

• If you haven't yet chosen a new email address with which to associate your conflicting account, you can enter the temporary account name. The temporary account name is formatted as username%my-domain.com@gtempaccount.com, with '%' replacing the original '@' sign in your Google Apps email address, and with a @gtempaccount.com at the end. Then, type the words that you see on the page. On the next screen, select 'Email to ******@g***********.com.' A link will then be sent to your Google Apps email address allowing you to reset your conflicting account password.
• If you've already chosen a new email address to use with your conflicting account, type in the new email address you used when you reset your conflicting account to fill out the password assistance page. Upon completion of the form, you will receive a password link to your recovery email address.

Great! Sign in with your username and password.

If you're still having trouble signing in, it could be because of the following reasons:

• Incorrect URL: You might be trying to sign in to your conflicting account using personalized Google Apps specific URL (e.g. https://mail.google.com/a/domain.com). To access your account, sign in at the Accounts homepage and then select to the product you wish to use.
• Incomplete or incorrect email: When signing in, make sure you enter your entire email address, such as username@example.com.
• Signing in to two accounts in one browser: If you've already signed in to your Google Apps account in your browser, you won't be able to sign in to an additional Google Account in the same browser without taking special action. For specific products, you can enable the multiple sign-in setting to sign into additional accounts. You can also learn about some of the ways to work around this.

Because your Google Apps account now works more like a full Google Account, your browser's cookies will be carried across products at sign in. That means that if you visit another Google product while signed in to your Google Apps account, you'll automatically be signed in with your Google Apps account.

When you’re automatically signed in with your Google Apps account, you will see only data associated with that account. If you previously used a product with another account and are then automatically signed with your Google Apps account, you either won’t see data from your previous account or you might be asked to set up a new profile for that product. Don’t worry—your data is safe. To access this data, sign in with your previous account.

If you'd like to be able to access multiple accounts at once in the same browser, you can enable multiple sign-in. If you do not want to enable multiple sign-in, you can still access multiple accounts at once, just not in the same browser.

You may be experiencing infinite redirects. Try clearing your cache and cookies.

If you are trying to sign in to Docs or Groups and clearing your cache and cookies doesn't help, you may be signing in at your old customized domain address. Please try signing in at https://docs.google.com or https://groups.google.com, without adding /a/my-domain.com. Remember to use your full email address as the username.

You can gain access to your administrator account by proving domain ownership via CNAME verification. Please follow the instructions under the title 'Verify your domain via CNAME changes' on this page.

When you turn on 2-step verification, you'll need to use an application-specific password to authorize each desktop application, phone or other device that accesses your account. For example, if you use your Google Account on your Android phone and the Picasa desktop application, you would need to create and use two application-specific passwords.

This process takes a few minutes per application or device, and you only need to do it once per application or device.

If you chose to receive codes by text message, make sure your service plan and mobile device support text message delivery. Delivery speed and availability may vary by location and service provider. If text message delivery is slow, try using the phone call option. If you have a smartphone, we recommend you use the Google Authenticator app.

Other ways to get codes

If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

Each code is only valid for a short period of time. Try using a new code.

In addition, make sure the time on your phone matches the time on your computer. You can also add your account again on your Google Authenticator app, verifying that you correctly entered your secret key.

If none of these options works, you might want to switch your preferences so you receive 2-step verification codes by text or voice message. You can also use a printable backup code to sign in.

Using Google Authenticator in Russia

If you requested multiple codes, only the newest one will work. Keep in mind that it might take some time for the latest code to arrive.

If you are still having trouble, we recommend you change how you receive codes.

If you tried using an application-specific password on a non-browser device or application, double check to ensure that you have entered it correctly.

If your application-specific password is still not working, try going to https://accounts.google.com/DisplayUnlockCaptcha on your phone's browser. Enter your username and password, then type the letters on the screen. Then go back to the application you're trying to access and enter your application-specific password.

If you're still not receiving your codes via text message or phone call, there are several other ways you can get into your account. This depends primarily on whether you set up a backup phone, recorded your backup codes, or both, when you set up 2-step verification.

If you set up a backup phone, you can choose to have your code sent to your backup phone. If you recorded your backup codes, you can use any of your remaining backup codes as a code at sign-in. These are your two quickest options and take a few minutes to complete.

If you didn't set up a backup phone or record your backup codes, you can try to recover your account using one of your account recovery options in our account recovery form. For example, if you’ve set up a recovery email, you might be able to use it to help reset your password.

Visit our help topic on 2-step verification to troubleshoot your issue.

You can activate chat on Orkut by clicking Sign into chat in Orkut home page.

You can see which friends are online by checking the chat roster on the bottom right side of your page. If the roster is minimized, just click on Online friends to maximize it for viewing.

How to enable chat?

To enable Orkut chat you just need to verify your e-mail address with us. Once you've verified your email address you'll be all set to chat on Orkut.

First, try to get in touch with the profile owner asking him/her to remove your information. If it doesn't work, go to cloned profile, click Report abuse on the left menu, then identity / personal information, then pretends to be me and then click report.

Only the the identity owner can report an impersonation. If you have an Orkut account, fill this form to report an impersonation. You'll be required to send an photo ID.

Only the the identity owner can report an impersonation. If you don't have an Orkut account, fill this form to report an impersonation. You'll be required to send an photo ID.

Fill this form and we'll see what we can do.

If you're certain that you found content violating the law or our policies, you can report it by clicking report abuse on the left menu of the page. The report abuse feature is designed to let users easily notify us when they believe there may be violating content on Orkut.

Additionally, individual "report spam" buttons are also available for profile owners and community owners or moderators who want to report spam on their scrapbook or community forum.

If you are locked out from your profile and have requested a SMS, note that due to network system, SMS sent to your phone may take a few hours to arrive. Please, be patient before trying again.

Sometimes it takes a while to get a +AoVivo badge. Please make sure that you watched all the interview. Learn more this issue.

Check our badges article to learn how to get your badge.