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Maps Engine

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Getting support (enterprise version)

Google Maps Engine Lite (beta) user? The support information here applies to the enterprise version of Google Maps Engine only. If you need help with Maps Engine Lite, please see the Google Maps Engine Lite (Beta) Users group.

Online support

Error messages
Google Maps Engine Users group (sign in with your Maps Engine account)
Known issues

Developers:

Email support & case management

 Create and manage cases in the Enterprise Support Portal
Email support available 24 hours a day, 5 days a week in your time zone.

Sign in to the Enterprise support portal
Need a portal account? See the Enterprise Support Portal FAQ

Phone support

 For high-priority production issues: End users cannot access Google Maps Engine published maps for more than 15 minutes. Available on business days only.
  • U.S. technical support: +1-877-355-5787
  • Europe, Middle East, Africa, Japan, and Pacific region: +1-404-978-9282

To work with support, you'll need one of the following sets of information:

  • Your customer PIN and client ID
  • Your customer PIN and a case number

Sign in to the support portal to get the information you don't already have.

  • Your customer PIN is at the bottom of the Contact Us tab. You'll need this number to access the phone system.
  • Your client ID, which starts with gme-geb or MapsEngine-, appears when you open a case under the Cases tab. It's in a drop-down menu under General Information
  • Your case number appears under the Cases tab after you've opened a case.

Notifications

Get product updates by email by joining these notification groups:

Get an RSS feed from the support team:

Terms of service

 

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