Flag and fix inappropriate content

This policy has been updated. You can find the current policy here.

Content that violates our policies can be removed from Maps listings. See the instructions below to either flag inappropriate content that you find on a listing or fix your own content that's been flagged or removed.

Before you begin

Check the policy. Only flag content that violates Google policies. Don't flag content that you don't like but is still factually accurate and relevant. Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience. Read the policy before flagging content.

Flag inappropriate reviews

1. Navigate to Google Maps.
2. Search for a business using its name or address.
3. Select the business from the search results.
4. In the panel on the left, scroll to the “Review summary” section.
5. Under the average rating, click [number of] reviews.

1. Scroll to the review you’d like to flag, click the three dot menu  , then click the flag icon .

2. Complete the form in the window that appears and click Submit.

Tip: if you'd like to flag a review on your own business, see How to remove reviews from your Business Profile on Google.

Fix a review that was removed

If a review you wrote has been removed, you may be able to fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. 

Google uses machine learning algorithms to remove reviews that are probably policy-violating, and sometimes  legitimate reviews are inadvertently removed.

Flag inappropriate photos and videos

You can flag photos and videos for removal from Maps using a computer or mobile device

Computer

To flag a photo or video for removal from Maps using a desktop computer:

1. Navigate to Google Maps.

2. Search for the business and select it from the results.

3. Click any photo or video in the panel that appears on the left. If there are multiple photos and/or videos, scroll through them until you see the photo you’d like to flag.

4. Click the three dot menu icon  in the top left corner, then click Report a problem. (Or, if you see a flag icon  in the top right corner, click that icon to report the image.)

5. Complete the form in the window that appears, then click Submit.

Mobile

To flag a photo or video for removal from Maps using the Google Maps app:

1. Open the Google Maps app.

2. Search for the business and select it from the results.

3. Swipe to the right until you see the photo or video you’d like to flag.

4. Tap the photo or video, then tap the flag icon in the bottom right corner.

5. Complete the form in the window that appears, then tap Submit.

Flag inappropriate questions or answers

1. Next to the question or answer, tap More  .
2. Tap Report question or Report answer.