Depending on your issue, try the following fixes.
Find missing subscriptions
If you can't find your subscriptions, check that you're signed in to the correct account.
- The email you used with the subscription app may be different than your Google Account.
- Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
- Check with your family members. You may have used a family member’s account to subscribe.
Issues with in-app subscription content
If you have issues with in-app content and want to give feedback or get help, you can contact the app's developer.
It’s best to contact an app developer to:
- Get help to fix an issue with an app or game and its subscription.
- Learn more about how to use an app or subscription.
- Ask about an in-app subscription that wasn’t delivered.
- Get help with username and password sign-in problems for specific apps.
Important information for PayTM users in India
Important:
In light of the Reserve Bank of India's press release on PayTM Payments bank Ltd, from March 15, 2024, Google Play users of PayTM e-wallets, debit cards, and net banking may experience disruptions in their Play purchase experience. Users are advised to update their existing subscriptions with a backup payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.