Troubleshooting your Google Fiber Phone

If you are having trouble with your Google Fiber Phone, you can use this troubleshooter to guide you through a few questions that may lead to resolution of the problem.

What issue are you encountering?No dial toneCan’t receive incoming callsCan't make outgoing callsCan’t make or receive calls (but has dial tone)Issue with call qualityIssue with Caller IDIssue with alarms or Health Alert SystemsIssue with Google Fiber Phone voicemailIssue with dialing 911/933Turn Voice notifications on or offUnable to port out to another carrier

What is the current behavior of the Phone Box’s LED?Solid BlueSolid RedNo LightBlinking Blue / Fast Blinking Red

What is the current behavior of the Phone Box's LED?Solid BlueSolid RedNo LightBlinking Blue / Fast Blinking Red

What is the current behavior of the Phone Box’s LED?Solid BlueSolid RedNo LightBlinking Blue / Fast Blinking Red

Was this helpful?

How can we improve it?

Need more help?

Try these next steps:

Post to the help community Get answers from community members

false

Enable Dark Mode

Clear search

Close search

Main menu

11216724016221508368

true

Search Help Center

true

101215

false