Which of the following best describes your current situation?

Which option best describes your current situation?

• To cancel your Google Earth Pro subscription, please contact support.

  We accept cancellation requests within 30 days of the original date of purchase.

• To learn about how exchange rates and currency conversion will affect your refund, please visit http://earth.google.com/support/bin/answer.py?answer=30075

• Please note, we don't automatically renew annual subscriptions. Each subscription will expire at midnight one year after its successful purchase.

• Lastly, please note that Pro trial accounts automatically expire at midnight on the 7th day of your trial. We also don't automatically charge for or activate a Pro account when your Pro Trial expires.

If you think you were charged twice for your Google Earth Pro subscription, first double check to make sure that the pending item you noticed on your bank statement isn't just an authorization. Authorizations are the initial communication between our billing system and the bank's billing system.

While you may see multiple pending listings in your account, only one charge will be deducted after the authorization is completed. When this final deduction occurs, the charge will be posted to your account as successful. Google will not bill an account until we receive an approved authorization from the bank.

If you need further assistance, please contact support.

Please visit the following Help Center article to retrieve your license key:

http://geoauth.google.com/gev0/pw_find.html

• If you purchased with Google Checkout, please log in to your Google Checkout account to print your receipt at http://checkout.google.com


• If you purchased directly with your credit card, please contact support.

To change your Username (email address), please unassign your existing Username and then assign a new Username.

A confirmation email will be sent to both your old and new email addresses when the change has occured.

How many Google Earth Pro license keys would you like to purchase?

Please visit http://earthprostore.appspot.com/google-earth-renewal-wizard.ep to renew your subscription.

To convert your Google Earth Pro trial license key to a paid annual subscription, please visit http://earthprostore.appspot.com/google-earth-conversion-wizard.ep

Which of the following best describes the issue you're encountering?

A one-year subscription to Google Earth Pro costs $399 USD. This professional version includes features such as high-quality printing, image export, movie maker, data importer, premium support, and measurement tools.

To purchase Google Earth Pro, please follow the instructions at the Google Earth Store.

If you require more than one Pro license, you may call the Google Earth Sales department at 1-866-755-2582 and select option one. If you're calling from outside the U.S., please dial 1-650-253-6664 and select option one.

Please follow these steps to resolve this issue:

1. Check to make sure that you have javascript and session cookies enabled on your browser, and try your purchase again.
2. If you're still having trouble, clear your browser's cache and try your purchase again.
3. If you're still unable to purchase, you may want to try using an alternative browser.
4. Finally, turn off the auto-fill feature for any of your browser's toolbars.

Great! We're glad your issue is fixed. To learn more about Google Earth, please visit the Google Earth User Guide or post a question in the Google Earth Help Forum.

Please contact support.