Chrome OS Known Issues
Having issues using your Chrome device? Make sure you're on the latest version. Learn more about updating your Chrome device
You can use the list below to find out if your problem is a known issue. Click on the drop down box below to select your language. If the problem is listed here, we're aware of it and are working to fix it as soon as we can. To learn more about an issue and see possible workarounds, click its link. When we have fixed an issue, you'll be able to get the fix seamlessly through an auto update.
If you are the administrator of an Enterprise Chrome device account, you may want to visit the Enterprise Known Issues Page for issues that may be affecting you.Files, apps, and media
Unable to view all my apps
If you have a large number of apps, they may not all appear in your apps list. As a workaround try either removing unused apps or searching for an app in the omnibox and select the app from the search results that appear.
Can't open a Microsoft Office file from Google Drive
If you tried to open a file from your Google Drive folder and were unsuccessful, copy and paste that file to your Downloads folder and try again.
Unable to access studio mode for Google+ Hangouts
We're aware of this issue and currently investigating it.
Device shows blank screen on starting
If you are seeing a blank screen after starting your device, hold down the Power button for 10 seconds and the issue should be resolved when your device reboots.
Screen flickers on starting
This may happen when booting or resuming your Chromebook at low temperatures. Once your Chromebook is up and running, this issue should go away.
Battery won't charge on Cr-48
If your battery is completely drained of power and can't charge, first make sure that your Chromebook is unplugged from a power source. Remove the battery from the back of your Chromebook and insert it back in. Now plug your Chromebook back to a power source and the battery should start charging again. Learn more
Connecting an Acer AC700 to an external monitor causes distortion
To avoid distortion, change the settings on the external monitor to a lower resolution.
Can't transfer owner privileges
Currently, it's not possible to transfer owner privileges from one account to another. We're working on adding this functionality.
Can't sign in to account (including guest)
I changed my password and now I can't sign in
If you've recently changed your password and you're unable to sign in to your Chrome device, make sue that you're connected to a Wi-Fi network and try signing in with your new password again. It may take a few tries before you're able to sign in with your new password. If you don't have access a non-restricted network, you may see a Sync error and will be unable to update your new password.
Can't enable accessibility features
No sound from speakers after enabling accessibility
We're aware of this issue and currently investigating it. In the meantime, try plugging in headphones to hear sound.
Extension works on other computers, but not on my Chromebook
Can't activate Verizon Wireless when using proxy (U.S. only)
If you have a proxy enabled and it isn’t whitelisted with Verizon Wireless's services, your mobile network access may not activate properly. For more assistance, call Verizon at 1-800-786-8419 (when you hear the menu options, press # on your phone and select option 2 for prepaid support).
Connection keeps dropping using WPA-TKIP
If you're unable to connect to the network using WPA-TKIP, try these steps below.
Unable to connect to a network using WPA-AES
If you're unable to connect to the network using WPA-AES, try these steps below.
Can't activate Verizon Wireless network (U.S. only)