Chrome for Business Known Issues
You can use the list below to find out if your problem is a known issue. If the problem is listed here, we're aware of it and are working to fix it as soon as possible. To learn more about an issue and see possible workarounds, click 'Read more and let us know.'
Please note: Due to high volume, we're unable to answer email about our known issues. When you click the 'Report' button, you'll send a report and help us to determine how many people are experiencing the issue.Chrome Device User Known Issues Device management
‘Last Activity’ field is not updating for a Chromebook(s) being accessed
We are currently experiencing an issue with some Chromebooks not reporting their recent activity to the Control Panel. If a device is affected, you’ll notice that within Settings > Chrome OS > Devices, the Last Activity field is blank for an enrolled Chromebook that has been powered on or logged into.
Note: Please ensure that the Chromebook not updating ‘Last Activity’ is enrolled to your domain (at the bottom left corner of the Sign-in page, you should see ‘Managed by
How to resolve:
You’ll want to first ensure that your Chromebook has been updated to at least the most recent stable channel version (which should be Chrome 17 or greater). For detailed instructions on Updating, please see the Check for updates instructions.
If you have confirmed that the Chromebook is enrolled to your domain and has been updated to the current version, but the Last Activity field is still not updating, you’ll need to wipe the device and re-enroll.
If after wiping the Chromebook and re-enrolling you still do not see the Last Activity field update, please contact support through your Enterprise Support Portal.
I get no results when searching for an enrolled Chromebook by serial number in 'Devices'
When you're searching for a Chrome device by serial number, make sure the serial number ends in a number. If the serial number found under the device has a letter at the end, remove this letter and search again.
Policies aren't applying to new users when "Require a change of password in the next sign in" is set
When users are signing in to their Chrome devices for the first time, they can be blocked from properly applying policies if Require a change of password in the next sign in is set on their account.
To ensure the policies are correctly applied, you should do either of the following:
This ensures the user has updated their password as required, and the user policies will be set as expected. Future sign-ins for that user on any Chrome device should work as intended, and your organization's policies in Chrome OS should be enforced on their device.
Sync error appears after updating to version 25
Sync error appears on a user's device after updating to version 25 of Chrome.
How to resolve:
Please check if Google Talk has been disabled for the affected user. If it's been disabled, please enable Google Talk to get Chrome Sync working again. We're working on making this dependency more clearly documented in the Admin Control Panel.
Devices using proxy connections unable to update system time
Provide information on your Issue:
If you would like to report your experience with this issue, please click the Report button below and submit feedback as follows:
If you would like to get in touch with our Google Enterprise Support team to further discuss your issue, please submit a ticket through your Enterprise Support Portal.
I'm prompted to enter my WiFi password even though I've configured WiFi for the device
We are investigating a known issue with enrolled Acer C7 Chromebooks when a device-level network policy is set in the Management Console. When an existing user on the device signs in to their device, the network should connect.
If you are experiencing a similar issue on a different managed Chromebook model, please open a support ticket through the Enterprise Support Portal.
The user policies I configured for Chrome Devices now apply to users who sign in to the Chrome browser on desktop or personal devices.
Google Chrome Management is now available as a service, and it has been enabled for Google Apps for Business and Education domains that have opted into receiving new services automatically. Users in suborganizations that had user settings applied on Chrome Devices will see these same settings on their browsers when they sign in to Chrome.
If you do not wish to have these settings on some or all of your Chrome users at this time, please use one of the following workarounds.
Issue connecting to network on Mac OS X 10.7+
Some users with Mac OS X 10.7 and later have experienced technical issues connecting to network resources with Chrome for Business 22 and later. More information on this issue can be found at https://code.google.com/p/chromium/issues/detail?id=167140.
Chrome Sync doesn't authenticate with SSO credentials
Domains which have Single Sign-On (SSO) enabled and have their users' passwords synced with Google currently can’t sign in to Chrome Sync using Chrome 26 (browser) and later. We are actively working on resolving this issue.
Chrome Sync with SAML Single Sign-On (SSO)
Chrome and Chrome devices currently do not support Chrome Sync with SAML Single Sign-On (SSO). We have plans to support this with Chrome sometime in the future.
Users receive authentication errors when Chrome Sync is disabled for domain
Currently, if Google Chrome Sync is disabled for a domain, users may mistakenly see an authentication error ("Sync Error: Sign in again..."), instead of a notice that Chrome Sync has been disabled. We are working on resolving this.
Policies remain after Chrome management is disabled by the administrator
When a domain administrator disables Google Chrome Management under Users > Services in the Google Admin panel, Chrome does not delete or disable the policies it applied to users in the domain. To remove these policies, you need to remove the Chrome profile from the local computer and create a new browser user profile.