Use a third-party to monitor devices

For administrators who manage ChromeOS devices for a business.

As a Chrome administrator, you can monitor the operation and health of ChromeOS devices. You can do this using tools from an approved enterprise device telemetry partner.

Your partner can access ChromeOS device data, including battery health, disk capacity, thermal state, and associated user data. Your partner might contact you about maintaining or improving device health.

Before you begin

• HP Device as a Service (DaaS) is currently the only approved enterprise device telemetry partner tool for ChromeOS devices.
• As well as getting licenses that are required by your partner, you need to order Chrome Enterprise Upgrade and purchase an upgrade for each device that you want to manage.

Set up enterprise device telemetry monitoring

Step 1: Turn on partner-access device settings

Devices automatically enroll in the top-level organizational unit. If you're not enabling partner access at the top-level organizational unit, configure device enrollment for an organizational unit where partner access is enabled. For more information, see Device Enrollment.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  DevicesChromeSettingsDevice settings.
3. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
4. Go to Chrome management - partner access.
5. Click Allow EMM partners access to device management.
6. Select Enable Chrome management - partner access.
7. Agree to enable partner access and click OK.
8. Click Save.

Step 2: Turn on partner-access user settings

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  DevicesChromeSettings. The User & browser settings page opens by default.

   If you signed up for Chrome Browser Cloud Management, go to Menu  Chrome browserSettings.

3. To apply the setting to all users, leave the top organizational unit selected. Otherwise, select a child organizational unit.
4. Go to Chrome management - partner access.
5. Click Allow EMM partners access to device management.
6. Select Enable Chrome management - partner access.
7. Agree to enable partner access and click OK.
8. Click Save.

Step 3: Turn on access in the device telemetry console

Follow the instructions provided by your enterprise device telemetry partner to complete setup and access the device telemetry console.

Stop using the device telemetry console

To stop using the device telemetry console, you can revoke OAuth 2.0 authorization by revoking the token. Or, you can use your Admin console to disable the telemetry partners’ access to your devices.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  DevicesChromeSettingsDevice settings.
3. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
4. Go to Chrome management - partner access.
5. Click Allow EMM partners access to device management.
6. Select Disable Chrome management - partner access.
7. Click Save.
8. In the Admin console, go to Menu  DevicesChromeSettings. The User & browser settings page opens by default.

   If you signed up for Chrome Browser Cloud Management, go to Menu  Chrome browserSettings.

9. To apply the setting to all users, leave the top organizational unit selected. Otherwise, select a child organizational unit.
10. Go to Chrome management - partner access.
11. Click Allow EMM partners access to device management.
12. Select Disable Chrome management - partner access.
13. Click Save.

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