Chrome Enterprise in contact centers—Use cases

For administrators who manage ChromeOS users in contact centers.

Chrome Enterprise helps contact centers to be cloud-first and agile. Cloud contact centers improve agent productivity, secure business data, and support IT teams with a stress-free device deployment and management experience.

Chrome Enterprise offers a collection of out-of-the-box functionality, connectors, and APIs that make ChromeOS the optimal computing platform for contact center workloads.

IT management

Easily deploy devices and manage high turnover rates.

• About ChromeOS device management
• Overview: Managing ChromeOS device policies
• Zero-touch enrollment
• Configure SAML single sign-on for ChromeOS devices
• Migrating to cloud-based Chrome management
• Set up SSO and user provisioning between Microsoft Entra ID and ChromeOS
• Repair, repurpose, or retire ChromeOS devices
• Managed guest session devices
• Use Chrome Browser with Roaming User Profiles
• Admin SDK API reference

User productivity

Enhance agent productivity and deliver customer success.

• Set up & manage multiple desktops with desks
• Desk templates (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to [e-mail].
• Desk connector (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to [e-mail].

Insights and intelligence

Monitor ChromeOS device operation and health.

• Chrome Management Telemetry API
• Use Chrome Management Telemetry API to monitor devices
• Insights Dashboard prototype (Trusted Tester only)—Sign up your domain to the ChromeOS Desk connector Trusted Tester program. Send an email to [e-mail].

Security

Provide protection against ransomware, with no reported ransomware attacks on ChromeOS devices, ever.

• Security and privacy policies
• What are ChromeOS data controls?
• Manage Chrome Enterprise reporting connectors
• Allow or block access to websites
• Protect your data with site isolation
• Prevent users from downloading harmful files

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