Report a new technical issue with chat

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Report a new technical issue with chat

Your feedback helps our team identify new issues that pop-up in Chat. This form is only used to track new issues and, while we do read each email, you'll only hear from us (generally within a few days) if we need more information from you.

An email address we can use to contact you *

Your Google username *

The username you are using with Chat

Where does this issue occur? *

Are you calling a phone number in Gmail? *

Yes

If you're using a download client, which one?

Does the problem occur on other computers? *

Does the problem occur with other browsers? *

If you don't already use Mozilla Firefox, download it for free at http://mozilla.com

Internet Security Software *

Please list any other Internet security, anti-virus, firewall, or pop-up blocking software you have installed

Toolbars & Browser Extensions *

Please list any other toolbars or browser extensions you have installed.

How would you categorize this technical problem? *

Issue with your or a contact's online or offline presence

Sending & receiving text chats

Voice & video chat

Status message problem

Managing chat list or pictures

Other issue

Descriptive Summary *

Example: My network has not blocked chat, but I consistently receive that error message.

What action were you performing? *

Please provide a step-by-step description. Example: I sign into Chat and it is stuck on "Loading..." Tried reloading Gmail

Username of the contact you are experiencing this issue with

Submit a screenshot (maximum 10 MB) (Instructions)

When did you first experience this problem?

When did this last happen?

Time zone

* Required field

Google Chat

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Report a new technical issue with chat