We're sorry that you're having trouble with voice and video chat. If you believe you are experiencing poor call quality, this troubleshooter will walk you through the common causes.
Voice and video chat requires a fair amount of processing power and network bandwidth. If you or your friend are watching video clips, downloading a large file or doing other CPU or network-intensive activities, the performance of the video chat may be affected. Closing other programmes, web pages and downloads may improve the quality.
Did freeing up bandwidth or CPU power help your call quality?
Please make sure that no other programmes are attempting to use your webcam or audio device.
Did this help improve your issue?
If your webcam is plugged in to a USB hub, please try plugging your webcam directly in to your computer. Running your webcam through a USB hub can cause latency. Additionally, learn how to verify your settings.
Did plugging your webcam directly into your computer help?
What type of Internet connection do you have?
If you are using a DSL modem with a slow uplink, a 3G wireless modem, a network with some types of proxies or a lower speed connection to make video calls, your call quality may suffer. We apologise for any inconvenience that you may experience as a result.
We're sorry to hear that you're still experiencing poor call quality. Please help us to improve our call quality by contacting us with additional information. Please note that we'll contact you to follow up only if we require more information.
Great! We're happy to hear the call quality improved. Enjoy your call!