This is step 2 of Google Business Profile setup for hotels.Engage with your customers to build customer loyalty and brand recognition. To start building a stronger relationship with your customers, try the following:
- Reply to customer reviews.
- Add photos and videos to showcase your services to customers.
- Answer questions about your hotel through a Q&A.
- Create posts for hotels.
- Chat directly with your customers.
Note: This feature is only available in select countries.
Guidelines to engage with customers
While it’s important to build a relationship with your customers, keep the following guidelines in mind to ensure that you and your customers have the best experience possible.
Report inappropriate reviews
For prohibited and restricted content, review the policy guidelines. If the review in question is in violation with the policy guidelines, follow these steps to flag the review for removal.
Remove outdated photos
If you notice old, inappropriate, or unrelated photos of your hotel that have been posted by other users, flag them for removal.
Guidelines for posts
For guidance on the types of posts available for customers, please refer to our Business Profile posts content policy.
