You can communicate with your customers through the chat feature on your Business Profile. For the best experience, follow the guidelines below in addition to our prohibited & restricted content policies.
You can also block a conversation or opt out from the service completely.
Important: We reserve the right to suspend your access to chat on your Business Profile in case of serious or repeated violations of the product policies.
Guidelines for merchants
Help secure personal & confidential informationAs a reminder, make sure that you don’t provide or request sensitive information during a chat with customers. Sensitive information includes, but is not limited to:
- Credit card numbers
- Social Security, passport, or other government identification numbers
- Login credentials, like passwords
To help keep your customers’ information safe, don’t discuss sensitive content during chats. It’s strictly not allowed to use personal information in ways to which the other party has not consented.
To help build a better experience for your customers, reply to messages within 24 hours after you receive them. This can promote trust and encourage engagement with your business. To support timely responses, we may deactivate chat for your business if you don’t respond within the timeframe.
