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Contacting AdSense

Support options AdSense offers

What support options does AdSense offer?

AdSense is a self-service product, and we encourage you to use the resources available in the AdSense interface, Help Center, and user-to-user forum to resolve your issue. Our Help Center is a large inventory of AdSense-related knowledge and we encourage you to browse through the topics and search for answers to questions you may have. A great way to learn about AdSense is to complete the trainings in the AdSense Academy.

If you have an issue you need to resolve, we encourage you to start at our Fix an Issue section in the Help Center. There you’ll find more than a dozen troubleshooters designed to quickly lead you to the answer to your specific question. Some of our troubleshooters include contact forms that will allow us to take action on your account.

We offer email support for our higher-earning publishers. To find out if email support is available for your account, visit How can I contact AdSense support? Publishers who have access to support via email will find a contact form where they can email our specialists. Visit What criteria does AdSense use to determine support options for more information.

We regularly host events and provide limited time offers for publishers, sending information about those opportunities via email or adding them to our blog or posting them on our Google+ page. Some of our most popular offerings include AdSense In Your City events, customized performance optimizations, and webinars. Be sure to update your email preferences and ensure that your contact email address is up-to-date and add us to your Google+ circles so you don’t miss out.

A very limited number of publishers may qualify for account management. Criteria for account management include, but aren't limited to: high site quality, high traffic levels, and compliance with our program policies, though we're not able to predict or guarantee eligibility based on these criteria alone. Most of our managed accounts are within the top 1% of our earners, are among the largest 100 sites in their market, and include large brand names with content that generates highly competitive advertiser demand. Eligible publishers will be contacted by an AdSense representative with more information. We currently aren’t able to accommodate requests for account management.

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