Step 1: Get your keys
Step 2: Add a key to your account
- You can add a security key to your account on either:
- A computer and a compatible browser, like Chrome
- An iPhone or iPad with iOS version 13.3 and up and Safari
- Enroll your security key. You might need to sign in.
Step 3: Sign in with your key
Security keys are a more secure second step. If you have other second steps set up, use your security key to sign in whenever possible. If a security key doesn't work on your device or browser, you might see an option to sign in with a code or prompt instead.
If you receive the error, “You need to register this Security Key to your Google Account before you can use it to sign in”:
- Attempt to sign in with a different account.
- Update your Google Play service.
- To add the account in question, try to sign in again.
Important: Security keys can connect to your iOS devices in the following ways:
NFC | USB | Bluetooth * | |
iPhones with iOS 13.3 or above | Yes | Yes | Yes |
iPads with iOS 13.3 or above | No | Yes | Yes |
iPhones and iPads with an older OS | No | No | Yes |
* Your phone’s built-in security key connects with Bluetooth.
With your phone's built-in security key
- Make sure Bluetooth is turned on for both devices.
- Sign in to your Google Account on a Chrome OS (version 79 and above), iOS, macOS, or Windows 10 device.
- Check your iPhone for a Smart Lock notification. Tap the notification.
- To verify your sign-in, tap Yes.
With Near Field Communication (NFC)
- On your iPhone or iPad, add your Google Account to your device in Settings Passwords & Accounts or open a Google app.
- Sign in to your Google Account if you haven’t already.
- Your device will detect that your account has a security key. Follow the steps to sign in using your key.
Fix problems with NFC
Make sure to:
- Add the key to your account
- Remove anything that might be blocking the NFC signal, like a case or sticker
- Update your phone to iOS 13.3 or above
- Try restarting your device
With USB
- On your iPhone or iPad, add your Google Account to your device in Settings Passwords & Accounts or open a Google app.
- Sign in to your Google Account. Your device will detect that your account has a security key.
- At the bottom of the next screen, tap Try another way Plug in your USB security key.
- Connect your key to the USB port in your device. You may need a USB adapter
- Turn on your key:
- If your key has a gold disc, tap it.
- If your key has a gold tip, tap and then press it.
- If your key has a button, press it.
- If your key has none of these features, you may need to remove and reinsert it. This type of key turns off after each use.
With Bluetooth (BLE)
- On your iPhone or iPad, download the Google Smart Lock app. If you already have the Google Smart Lock app, move on to the next step.
- On your iPhone or iPad, add your Google Account to your device in Settings Passwords & Accounts or open a Google app.
- Sign in to your Google Account. Your device will detect that your account has a security key.
- At the bottom of the next screen, tap Try another way Connect your Bluetooth security key via SmartLock. Open the Google Smart Lock app. Sign in if required.
- Tap Generate security code in the Smart Lock app.
- Follow the instructions to pair your key and device through Bluetooth if required.
- Copy the security code from the Smart Lock app
- Go back to the app that required the Smart Lock security code and enter it there.
Fix problems with Bluetooth
Bluetooth key won’t pair with phone or tablet
Make sure to:
- Turn on Bluetooth on your device
- Add the key to your account
- Use the pairing steps above. You can’t pair a key from your device’s Bluetooth settings.
- Keep your key and device close together
- Try restarting your device
- Try turning Bluetooth off and back on
Key won’t go into pairing mode
Check if:
- Your key is unplugged from your computer or charger
- Your key is charged
iPhone or iPad isn’t asking to pair
If you’re signed in to your Google Account on your iPhone or iPad when you add a Bluetooth security key to your account:
- You’ll stay signed in to that iPhone or iPad.
- You won’t need to use the Google Smart Lock app to pair your Bluetooth security key unless you sign out.
To sign in to your Google Account on a new device, you will need your security key or another second step you've set up.
Fix problems with Smart Lock
If you can't sign in with Smart Lock, make sure:
- Private Browsing is turned off in Safari. If Private Browsing is on, you won't be able to sign in with a security key.
- Your security key’s battery is adequately charged. If your security key is low on battery, you might not be able to sign in.
Organize your security keys
You can manage your security keys under your 2-Step Verification settings. There, you’ll find a list of the keys you’ve added, from the most recent to the oldest. You’ll also find more info such as the key's name, the date it was added, and the date it was last used. The key’s name defaults to “Security Key” unless you choose a custom name.
You also have the option to edit each security key’s name or to delete it.
Rename your security keysNext to each security key, click on the pencil icon to edit its name. This means that if you have multiple security keys, you can better identify them with a custom name.
Unable to use security key
If you can’t use your security key, you can generate a security code for 2-step verification:
- On a device signed into your account, go to g.co/sc.
- Follow the instructions on screen.
Some security keys need extra verification, like a PIN.
If your security key is locked due to multiple incorrect PIN entries and must be reset:
- On your computer, open Chrome .
- At the top right, click More .
- Click Settings Privacy and security Security Manage security keys Reset your security key.
- Follow the instructions on screen.
Tip: You can use Chrome to reset your locked security key. Go to chrome://settings/securityKeys.
Lost security key
If your security key is lost, to regain access to your account and protect it, follow the steps for the type of 2-step verification you have:
- Verification codes
- Google prompts
- Backup codes
- A different security key you’ve added to your account
- A registered computer where you previously chose not to be asked for a verification code
If you have another second step
- Sign in to your Google Account with your password and your other second step.
- Follow the steps to remove the lost key from your account.
- Get a new security key. You may want to get an extra key you can keep in a safe place.
- Add the new key to your account.
If you don’t have another second step or forgot your password
Note: 2-Step Verification requires an extra step to prove you own an account. Because of this added security, it can take up to 3-5 business days for Google to make sure it’s you trying to sign in.
- Follow the steps to recover your account. You'll be asked some questions to confirm it's your account.
- Use these tips to answer as best you can.
- You may be asked:
- To enter an email address or phone number where you can be reached.
- To enter a code sent to your email address or phone number. This code helps make sure you can access that email address or phone number.