Google Apps

The domain administrator is responsible for managing user account access. For instructions on managing user account access, please visit Resetting a user's password.

If a user forgets his/her password, he/she should click Forgot your username or password? on the login page -- this will display the administrator's contact information.

Please ensure that you update the administrator contact information in the control panel:

1. Sign in to the Google Admin panel.
2. Click Domain settings
3. Ensure you're on the General tab.
4. In the User support section, add an email address, telephone number, or any other information that will allow users to contact you.
5. Click Save changes.

Additionally, to enable the password reset feature for administrator accounts, please follow these steps:

1. Sign in to the Google Admin panel.
2. Click Domain settings
3. Ensure you're on the General tab.
4. Click Account information.
5. In the Contact information section, add/update your secondary email address.
6. Check the box next to In case of forgotten administrator password, send password reset instructions to secondary contact.
7. Click Save changes.