To begin resetting the administrator password:

1. Go to the sign in page for the Google Admin console.
   
   The URL is https://www.google.com/a/cpanel/primary-domain-name, where primary-domain-name is the domain name you used to sign up for Google Apps.  
2. Click Can't access your account? below the Sign in button.
   
   
    
3. Select the radio button next to I don't know my password.  
4. Enter the email address for your Google Apps administrator account and click Continue.  
5. Enter the letters from the CAPTCHA into the text field and click Continue.
   
   If the automated reset option is disabled for your account, you see a Help Center article rather than the CAPTCHA screen. You'll need to contact another administrator at your company and have that person reset your password using the Google Admin console.
6. Now choose between the reset options listed above and follow the corresponding section below.

Follow these steps to reset an account that has 2-step verification turned on. After completing the section to Start the reset above, assuming you have access to your phone or backup options:

1. On the Password help page, select the radio button next to I can access my phone or backup options.
2. View the hint for your recovery email address and click Continue.

3. Now follow the steps in the section Confirm access to recovery email.

Or if you do not have access to your phone or backup options or didn't enable 2-step verification:

1. Select the corresponding radio button.
2. Click Continue to access the Login issues reporting form.
3. Complete the form with available information and click Submit.
   
   You will be contacted to help reset your password.

Follow these steps to receive a six-digit verification code by phone. After completing the section to Start the reset above:

1. On the Password help page, select the radio button next to Get a verification code on my phone.  
2. Select one of the radio buttons below to receive the code either by a text message (SMS) or an automated phone call and click Continue.
3. Enter the phone number you supplied for account recovery and click Continue.
4. Get the code from the text message or voicemail on your phone and enter it in the next screen. Then click Continue.  
5. On the next screen, enter your new password and then re-enter it in the confirmation box. Then click Reset Password.
6. View the Success message and click Review my recovery info to manage your contact information.

You may now sign in to Google Apps using your newly set password.

Follow these steps to receive an email with instructions and a link for resetting your password at your recovery email address. After completing the section to Start the reset above:

1. On the Password help page, select the radio button next to Confirm access to my recovery email. This triggers a message from Google Account Recovery <no-reply@accounts.google.com>.
2. Sign in to the recovery email address and open the message with the subject line Google Password Assistance.
   
   If you don't find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn't filtered the message. If you can't find the message, continue with the steps below to reset the password using the domain verification method.  
3. Click the link in the email.  
4. On the next screen, enter your new password and then re-enter it in the confirmation box. Then click Reset Password.
5. View the Success message and click Review my recovery info to manage your contact information.

You may now sign in to Google Apps using your newly set password.

Follow these steps to verify your domain ownership by making changes to your CNAME records. It can take up to 48 hours to complete the password reset using the domain verification method. After completing the section to Start the reset above:

1. Go to the following URL, substituting DOMAIN.COM with your actual domain name: https://www.google.com/a/cpanel/DOMAIN.COM/VerifyAdminAccountPasswordReset
   

   By completing the following steps, you verify that you are in fact an administrator for your account by demonstrating that you can update domain records, as you did during domain verification when you signed up for Google Apps.
   

2. Enter the email address to which you want Google to send the password reset instructions.  
3. Click Continue with domain verification.
   
4. Complete the steps described on the page that appears to create a CNAME record.

   For details, including specific instructions for popular domain providers, see Create CNAME records.

5. Click I've completed the steps above, continue.

   Please allow up to 48 hours for Google to verify the CNAME changes and send the password reset instructions to the email address you entered at step 2.

6. Sign in to that email address, open the message with the subject line Google Password Assistance, and follow the link that appears in the message.

   The link takes you to a page where you can select which administrator account to reset the password for and enter the new password.

   If you don't find the message in the Inbox, check the Spam and Trash folders to ensure that your provider hasn't filtered the message.