Super Administrators of domains using monthly post-pay billing have the power to lift billing-related suspensions and reactivate their Google Apps for Business subscriptions in their Admin consoles. If you are a Super Administrator for your domain, simply click Fix this in the box at the top of the screen that you see when you sign in to your Google Admin console.
You will be taken to your Subscriptions & Billing info. The action you take there will depend on the reason for your suspension.
- If you have not setup a Billing and Payment plan for your domain during the 30-day free trial period, you will need to do this in order to reactivate your services and graduate into your paid subscription period.
- If you have already setup a Billing and Payment plan for your domain, you need to ensure that a valid primary form of payment is enabled for automatic charging. Select Forms of payment.
- If your primary form of payment failed previously and you'd like to try it again, click on Re-enable form of payment. See Re-enabling a form of payment for instructions.
- If you want to select another form of payment that you have already added, go to Billing summary > Settings > Your Selections > Edit and choose your other form of payment from the drop-down menu. See Forms of payment for additional details.
- If outstanding charges exist in your Billing Account, you will need to make a manual payment to reactivate your services. You can use the Make a Payment feature to put credit on your account. See Making a payment with the Make a Payment feature for detailed instructions.
- Manual payments via wire transfer can take up to 10 business days to fully process. Suspensions will only be lifted when payment is received, so we recommend that you use a credit card to expedite the reactivation.
- Your services may be suspended because no valid primary form of payment is specified in your Billing Account and outstanding charges exist. The suspension will be lifted once both of these matters have been addressed.
How to prevent getting suspended
You can take steps to prevent a billing-related suspension. In addition to enabling a valid primary form of payment and ensuring no outstanding charges exist for your domain, the following measures can be taken:
- Specify a backup credit card in your Billing Account.
- Put credit in your Billing account using the Make a Payment feature, so that any charges at the end of the month will be deducted from the credit by default. If you have credit in your account, your domain will not be suspended if we cannot automatically charge your primary or backup form of payment. Note: After you make a payment with the Make a payment feature, your account returns to its usual billing cycle. You'll receive an automatic charge on the last day of each month.
- Ensure that your primary billing contact is verified in the Billing profile section of your Billing account, so that you receive all pertinent billing notifications. The contact address will receive notifications concerning any imminent suspensions or billing-related matters that require action by the Super Administrator. We highly recommend that the Super Administrator adds the secondary email address of the domain as a Billing contact. You can add the secondary email address by clicking Add new contact on the Billing profile page. Whether you are adding a new address or not, please be sure to verify your email address or you will not receive any notifications.