Apps Documentation & Support
Last updated: January 2013
NOTICE: As of July 2011, BlackBerry Enterprise Server version 4.1.x is no longer supported by RIM or by Google Apps Connector. If you are using Google Apps Connector for BlackBerry Enterprise Server, upgrade to RIM BlackBerry Enterprise Server version 5.0.2 or 5.0.3 as soon as possible.
These release notes describe the Google Apps Connector for BlackBerry Enterprise Server. You can find detailed information on features and installation in the Google Apps Connector Overview article.
December 2012: Admin Guide update
No new features have been released to the Google Apps Connector, but the Administration Guide was updated. Updates include minor technical fixes and small revisions to the guide.
April 2012: 4.5 Release
Release 4.5 includes the following features:
- Support for automatic user password generation in BlackBerry Administration Service (BAS)
- New Configuration Settings page for easier enablement of common optional features, such as send-as and read-receipt support
- Performance, reliability, and stability improvements
- Resolved issues that caused PST file corruption. Google Apps Connector attempts to repair any remaining corruptions automatically.
- Technical issues fixed
August 2011: 4.0 Release
Release 4.0 includes several new features that expand your options for Google Apps Connector:
- Support for BlackBerry Enterprise Server version 5.0.3
- Read-Receipt functionality
- Free/Busy functionality
Support for BlackBerry Enterprise Server version 5.0.3
Release 4.0 of the Google Apps Connect includes support for BlackBerry Enterprise Server version 5.0.3. BlackBerry Enterprise Server version 5.0.2 is still supported as well.
Read-Receipt functionality
When the BlackBerry device gets a message that requests a read receipt, the device will prompt whether to send a read receipt, and whether to remember this setting. This feature is disabled by default. To enable this feature, set the following registry key:
[HKEY_CURRENT_USER\Software\Google\Google Apps Sync] "ReadReceiptEnabled"=dword:00000001
This setting will take effect the next time you restart the Dispatcher and agents. If a user previously had set a BlackBerry device to deliver a read receipt by default, when you enable this feature the BlackBerry device will deliver a read receipt without prompting the user.
Free-Busy
When scheduling a meeting on the BlackBerry device, users can view free/busy information for other meeting attendees. This information may be cached up to 15 minutes. This feature is disabled by default. To enable this feature, set the following registry key:
[HKEY_CURRENT_USER\Software\Google\Google Apps Sync] "FreeBusyEnabled"=dword:00000001
This setting will take effect the next time you restart the Dispatcher and agents. If this feature is enabled, free/busy will be visible for all users who share their free/busy settings with the Google Apps Connector user, whether or not those users share their free/busy with an individual user. As a result, users may see free/busy schedules in BlackBerry that they would not have permission to see in the Google Apps web browser, and vice versa.
May 2011: New system and capacity requirements information
As a result of research in the field, new system and capacity requirements information is available for the Google Apps Connector for BlackBerry Enterprise Server. This information includes:
- Details of the system and capacity requirements for your Google Apps Connector
- Suggestions for improving and monitoring your capacity for servers with over 250 users.
For more information, see the Help Center article System and capacity requirements.
May 2011: 3.2.25 Patch Release Information
Send-As Feature
The May 2011 update adds a feature that supports "Send As" functionality on BlackBerry devices running through the Google Apps Connector. Users can now specify a Send As user.
To enable this feature, download the newest version, and add a DWORD Key "SendAsEnabled" with a value of 1 in HKCU\Software\Google\Google Apps Sync\EmailSync.
March 2011: 3.1 Release Information
New Features
The Google Apps Connector integrates the Google Apps messaging suite with BlackBerry Enterprise Server, giving mobile users the ability to use built-in BlackBerry applications to access their Google Apps email, calendar, and contacts. Adminstrators use the same BlackBerry tools they already know for securing and managing BlackBerry devices.
Release 3.1 of the Google Apps Connector includes new features that enhance the power of the Google Apps Connector:
- Automatic Cache File Compaction
- Reduced disk load
Admin utilities
Admin scripts to create a MAPI profile for BlackBerry Manager to support BlackBerry server management from a terminal server. For sample scripts, see the Support Tools article.
Fixed Issues
Following below are the issues resolved in the current release.
1. Activation messages classified as Spam for international customers
Issue: For some international customers, the Google Apps Connectors triggered Spam filters are were directed to the Spam folder. This caused delayed activation until the activation email was moved to the Inbox.
Resolution: Activation now proceeds normally with no manual move of email needed.
2. Contact name and address fields displayed incorrectly on BlackBerry device.
Issue: When editing a contact, Gmail displayed the contact name and address in a different format than a BlackBerry device. Due to this difference, contact names and addresses may not have been formatted in the correct fields on a BlackBerry device.
Resolution: This has been resolved. Contact names and addresses now display correctly.
3. Some address fields were not displayed in Gmail
Issue: If a contact was created in Gmail and any field other than the address field was modified on a BlackBerry, Gmail may not display the address field. Addresses were correctly displayed on BlackBerry devices.
Resolution: Address fields now display properly.
