If you encounter a problem with Google Apps Connector, double-check your configuration settings and submit the generated logs to the Google Apps Connector Log Analyzer. Most issues can be identified within a few moments of submission.
The support tools zip file provides reference scripts for support and maintenance of Google Apps Connector for BlackBerry Enterprise Server. There are tools for analyzing and repairing PST files, along with a Global Address Book Database editor to manually add users to the address book. Documentation for the support tools is included in the zip file.