Getting the latest release

• If you installed Google App Sync: Updates are checked for and downloaded to your computer automatically.
• If your administrator installed Google Apps Sync: Updates are downloaded to your computer automatically, if your administrator enables automatic updates.

You can also download the latest version at any time from this Google Apps Sync download page.

• If you have Windows XP: Restart your computer.
• If you have Windows Vista: Restart Microsoft Outlook ®.

To see if you've got the latest version, click the Google Apps Sync icon in the system tray and choose About from the menu.

What's New

Simplified login when using SSO only

We've improved the login flow for Google Apps Sync users who have enabled Single Sign On (SSO) login to Google Apps, but not Google password login.  The login dialog is simplified (shows only one option for entering a password), and the authentication landing page better redirects users back to the Google Apps Sync application.

Note: You enable or disable SSO vs. password login for individual users by making registry settings on the user's computer. Learn more

What's Fixed

Address book error messages

Issue: Address book errors were being reported for domains that weren't using the Google Apps Global Address List (GAL). These errors were logged with a status code of 0x80041192.

Resolution: This status code is now disabled in the Google Apps Sync interface. Instead, for domains that aren't using the GAL, text appears stating that the service has been disabled by the administrator.  No errors are displayed or sync issues logged.

Delegate profiles were replacing primary user's display name in outgoing email

Issue: In some cases, adding a delegate to your Google Apps profile in Outlook would replace your primary user's display name in outgoing mail.

Resolution: This has been fixed and should no longer occur.

What's Fixed

Sent messages incorrectly appeared as coming from the wrong user

Issue: If you had delegate access to your manager's Gmail account in Google Apps Sync, but sent a message from your own inbox, the message looked like it came from your manager (or whoever you had delegate access to). Your return address was correctly displayed, but your name incorrectly appeared as your manager's.

Resolution: All messages sent from your own inbox now display your correct name in the From field.

What's New

New registry key for hiding the Synchronization Status dialog for new users

You can now prevent the Synchronization Status dialog from opening by default when a new user first launches Google Apps Sync. This only applies the first time the user starts Outlook, after creating their Google Apps profile. You do this by creating a Windows registry key on the user's computer (do this before they create their Google Apps profile).

For details, see Configure options via the registry.

Disabled services are now indicated in the Synchronization Status

If a particular service such as Google Calendar or Google Drive is disabled for your domain, that service is now marked as disabled in the Synchronization Status dialog and Google Apps Sync doesn't try to sync items from that service.

What's Fixed

Error reported when trying to run Google Apps Sync

Issue: In some cases, running Google Apps Sync displayed the error, "Unable to open your default email folders. The information store could not be opened." To use Google Apps Sync, you had to close Outlook and start it again.

Resolution: Several issues that were preventing Google Apps Sync from opening the folders have been fixed, and this error no longer occurs.

Lots of task errors were being logged in the Sync Issues folders

Issue: Some users were seeing consistent task sync errors logged in their Sync Issue folder.

Resolution: We improved how Google Apps Sync handles retryable server errors so you should see fewer of these errors logged in Sync Issues.

What's New

Outlook Tasks now synchronize with Google Apps!

You can use Outlook Tasks to track and manage to-do lists in your Google Apps account. The following information in Outlook Tasks synchronizes with your Gmail Task gadget, and is available from other devices where you access your Google Apps account:

• Tasks, including due dates and reminders
• Task state (whether a task has been marked as completed)
• Top-level task folders sync as separate tasks lists in the Gmail Task gadget.

For details, see:

• Using Outlook Tasks with Google Apps Sync
• Google Apps Tasks vs. Outlook

What's Fixed

Contact sync errors occurred when using Outlook with Solve360

Issue: If you were using the Solve360 CRM client management service from the Google Apps Marketplace with Google Apps Sync, you might have been unable to sync your Contacts with Google Apps.

Resolution: Contacts now sync successfully when using Solve360.

What's New

Synchronization Status dialog now includes Notes

The Synchronization Status dialog now includes status of Outlook Notes syncing with Google Docs, Sheets, and Slides. (This is the dialog that opens when you first start Outlook. You can also open it from the Google Apps Sync menu in your Windows system tray.)

What's Fixed

Error message when using "Look up Contact" feature in Outlook 2010

Issue: In Outlook 2010, if you right-clicked an address in a message's From field then chose Look Up Contact, you sometimes got an error. This happened if the contact was in your personal contacts but not in your organization's global contacts.

Resolution: You can now use this feature to look up any contact stored with your Google Apps account.

Accepting an invitation to an event changed its free/busy status

Issue: If you created an event giving it a Free status, the event's status changed automatically to Busy when someone accepted the invitation (even though you wanted it to remain as Free).

Resolution: Free status now sticks properly to events after they're accepted by anyone.

LinkedIn for Outlook connector filled Sent Items folder with RSS updates

Issue: If you installed the LinkedIn for Outlook connector, RSS updates reporting what each of your LinkedIn contacts have been doing appeared in your Sent Items folder. (This was because Google Apps Sync was syncing a hidden folder that contained these updates.)

Resolution: The hidden folder is no longer synced, so RSS updates from the LinkedIn connector no longer appear in Sent Items.

Actions got dropped when working without an Internet connection

Issue: Performing some actions in Google Apps Sync while working without an Internet connection—such as clearing a message flag or moving a message between folders—didn't get synced when your Internet connection was reestablished. (These problems didn't occur if you chose Outlook's Work Offline option; they occurred only if you lost your connection when Outlook thought you were working online.)

Resolution: Google Apps Sync no longer drops actions that occur when there's no Internet connection.

Changing the display name of a custom From address sometimes didn't sync with Outlook 2010

Issue: If you updated the display name of a custom From address in your Gmail settings, the new name didn't always sync with Outlook. That is, when you subsequently composed a message in Outlook and entered the custom address in your From field, Outlook would still display its old name.

Resolution: Google Apps Sync now correctly syncs display names for custom From addresses. As a result, the latest display name you define in your Gmail settings should appear in Outlook.

Problems adding an account for delegation that's already a custom From address

Issue:  If you added your manager's address as a custom From address in Gmail, you were often unable to later add their account for delegation to your Google Apps Sync profile. Or if you were able to set up delegation, you sometimes ran in to other problems. For example, when replying to a message in Outlook on behalf of your manager, the reply didn't always appear to come from their address.

Resolution: Adding an email address for delegation after it's already been added as a custom From address in Gmail no longer causes problems.

Your custom From address was sometimes inserted incorrectly in a reply's To field

Issue: If you used Reply All in Outlook to reply to a message sent to a custom From address, that address was sometimes inserted—along with the other recipients—in the message's To field. Instead, only the other recipient addresses should have been inserted. This happened in Outlook 2010 when the message you were replying to had multiple recipients.

Resolution: Using Reply All in Outlook 2010 no longer includes your From address in the reply's To field.

Having your mail account open in both Google Apps Sync and another mail client could generate duplicate read receipts

Issue: Let's say you got a message that generated a read receipt. If Google Apps Sync was open, say, on your laptop, but you read the message in another client (say, in the Gmail web interface or on a mobile device), you could generate duplicate read receipts. Specifically, you'd generate one read receipt when you read the message, then Google Apps Sync would generate another when it synced the fact that the message had been read.

Resolution: Google Apps Sync no longer generates multiple read receipts when you read a message on a different mail client or device.

"Permission denied" error when using Outlook's Auto-Archive feature

Issue:  If you turned on Outlook's Auto-Archive feature when using Google Apps Sync (to archive mail messages to a PST file), you got a permission denied error when running the archive process.

Resolution: You can now use Auto-Archive to archive mail messages to a PST file.

What's Fixed

If you are experiencing any the following issues, download and install the hotfix at https://tools.google.com/dlpage/gappssync

Error message "Could not complete the operation because the service provider does not support it"

Issue: This message sometimes appeared when you flagged/unflagged a message or changed categories on a message.

Resolution: This error message no longer appears when you perform these actions on a message.

Messages duplicated and removed from the web interface

Issue: If you created rules that moved messages to different folders, these messages would then be duplicated and removed from the web interface.

Resolution: Messages are no longer duplicated or removed by these rules.

Messages composed in other applications could not be saved

Issue: If you composed a message using another application (Windows Explorer, Adobe Acrobat, Microsoft Excel), you could not save the message.

Resolution: Messages that you compose in another application can now be saved.

Sent messages would sometimes be duplicated and resent

Issue: Messages you sent would sometimes be duplicated and sent multiple times.

Resolution: Sent messages are no longer duplicated and resent.