Troubleshooting

Payments different on Transaction history and Invoices tabs

If you make a payment that isn't the exact amount shown on your invoice, the payment could appear differently on your Transaction history and Invoices tabs.

That’s because your Transaction history tab shows the amount of a check or wire transfer payment, while your Invoices tab breaks up or combines payments and then matches the amounts to your open invoices.

Here are two examples:

Two open invoices, one payment

Suppose you have two open invoices: one for $1,000 and one for $3,000. You add these amounts together and make a payment of $4,000.

The Transaction history tab will show a $4,000 payment, but the Invoices tab will show two payments - one for $1,000 and one for $3,000 - in the Amount paid column. This way, you can see that the two open invoices have been fully paid.

One open invoice, two payments

Let’s say you have one open invoice for $4,000. You submit a payment for $1,000, and then a week later you submit a payment for $3,000.

Your Transaction history tab will show two payments, while your Invoices tab will combine the payments and show a $4,000 payment closing our your invoice.

Learn more about viewing your invoices and viewing your transaction history.