As an administrator, you can use the Google Cloud Support Portal to file and manage support cases for your organization. The portal replaces the Google Cloud Support Center for Google Workspace customers and the Partner Support Desk for Google Cloud partners.
Open the Google Cloud Support Portal
Who can use the Google Cloud Support Portal?
The Google Cloud Support Portal is available to Google Workspace customers and Google Cloud partners.
Note: Google Cloud Silver, Gold, and Platinum support customers will continue to use Google Cloud Support Center at this time. However, the Silver, Gold, and Platinum offerings are scheduled to shut down. For details, go to Support offerings shutdown.
Can my users access the portal?
If your users had access to the Google Cloud Support Center or the Partner Support Desk, they should have access to the Google Cloud Support Portal. To review the users who don’t have access, sign in as a super administrator to the Google Cloud Support Portal.
If you want these users to have access to the portal, you must complete steps in the Google Admin console. For details, go to Give users access to the Google Cloud Support Portal.
Is the Support Center still available?
The Google Cloud Support Center is no longer available for Google Workspace customers. You must use the Google Cloud Support Portal to file and manage support cases. Existing information about completed and active cases from the Support Center is available in the Google Cloud Support Portal.
I can't access the portal
Work with your organization’s super administrator to get access to the new portal. If you don’t know who to contact, go to Who is my administrator?
