Google Ads Editor troubleshooter

Choose an issue below:Installing Google Ads EditorRunning Google Ads EditorDownloading an account or recent changesSigning in or accessing accountsPosting changesCSV importGoogle Ads Editor shows incorrect informationOther issues

Do you see one of these error messages?Malicious scriptRepair the current installation, or remove itNo, I see a different error

What operating system do you have?WindowsMac

Select the error that you see:Error 2739xulrunner.exe has encountered a problem and needs to closexulrunner.exe: Entry Point Not Foundadwords_editor.exe: Entry Point Not Foundadwords_editor.exe: Unable to Locate ComponentI don't see my issue here

Select an issue below:An error message says that I can't install Google Ads Editor on this volumeI'm unable to accept the Google Ads Editor Terms of ServiceI don't see my issue here

Select the type of error that you see:Running an outdated version of Google Ads EditorCampaign target service is deprecatedadwords_editor.exe has encountered a problem and needs to closeGoogle Ads Editor has stopped workingI don't see my issue here

Do you use the latest version of Google Ads Editor?YesNoI don't know

Select the type of error that you see:Problem with the communicationNetwork errorUnexpected API errorError 407Error 502 or deadine_exceededThere's no error message, but Google Ads Editor is slowI don't see my issue here

Do you use the latest version of Google Ads Editor?YesNoI don't know

Select the type of error that you see:Sign-in failedError 129Account doesn't exist, or you don't have permission to editThere's no error message, but I can't sign in to a downloaded accountI don't see my issue here

Are you trying to access your account through an MCC login?YesNo

Did you recently enable the Conversion Optimizer for one or more campaigns?YesNo

Do you use the latest version of Google Ads Editor?YesNoI don't know

Select the type of error that you see:There was a problem with the communicationPlease edit your ad group or campaign nameRequest too demandingPost may cause you to exceed account limitsNetwork errorUploadable changes are countedGet recent changes recommendedItem no longer exists in the accountError 60: SSL certificate problemThere's no error message, but items fail to postI don't see my issue here

Choose an issue below:Incorrect number of imported ads, or ads replaced instead of editedCharacters imported incorrectlyUnexpected settings for language targeting, locations, or networksDuplicate keyword or adIncorrect or unexpected column contentsI don't see my issue here

Choose an issue below:Account appears twice in Google Ads Editor account listRemoved campaign or ad group isn't visibleApproval status is different in Google Ads EditorNewly added item isn't visible after Get recent changes (basic mode)Text ad isn't visible in Google Ads EditorI don't see my issue here

Choose an issue below:I see a DLL file errorI can't copy location extensionsGoogle Ads Editor is cut off on my screenI don't see my issue here

Was this helpful?

Need more help?

Try these next steps: